Customer Service Technician
( Learn More )
2 Year Degree
2 to 3 years
***Please note that this position follows an initial Union job bidding process***
Installs, maintains, and repairs business and residential customer telephone, wiring and internet services, outside plant, and special circuits according to specifications. Handles routine assignments. Communicates with customers regarding installation/repair. Promotes and sells company products and features based on customers’ needs. Presents and conducts self in a professional manner; promotes positive company image to the public. Diagnoses, clears, and repairs outside plant facility troubles. Repairs cable cuts and damage. Performs minor central office tasks. Operates a variety of tools and devices including test equipment. Completes necessary safety training and adheres to safety standards and regulations. Safely operates and maintains clean and organized company service vehicle.
Effective communication skills. Basic math and PC skills. Attention to detail and problem solving skills. Valid driver’s license and safe driving record. Ability to distinguish colors in use of color-coded cable. Ability to use equipment with maximum load capacity of 275 lb. Capable of lifting up to 50 lbs, working aloft, and successfully completing required safety training. Must be available to work assigned schedules and extended hours including day, evening, weekend, and holiday hours. Required to respond to after hour call-outs.
Customer service and/or sales experience helpful. Training/certifications directly related to the job.
Associate Degree in a technical discipline and 2-3 years technical/telephony experience with 2+ years directly related to the job; or 5+ years of directly related telephony experience or an equivalent combination of education and directly related telephony experience required.
EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer. Windstream is a drug-free workplace.
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