( Learn More )
•**Please note that this position follows an initial Union job bidding process***
Essential Job Functions
1. Install, repair, support, and promote products and services generally purchased and used by residential customers or small businesses. Install, repair, support, and maintain equipment generally located in central offices. These products, services, and equipment may include but are not limited to:
• Voice Services and Equipment
• Data Services and Equipment
• Video Services and Equipment
• Network Services and Equipment
• Transport Services and Equipment
2.Perform other work as business needs demand including but not limited to installation, repair, support, and promotion of products and services generally purchased and used by business customers.
Knowledge, Skills and Abilities (required)
1.Internal applicants must have satisfactory performance in all respects of current position.
2.If applicable, must successfully complete prerequisite training and testing.
3.Must be able to correctly identify all colors of a color-coded cable.
4.Must be able to effectively communicate with the public, co-workers and managers.
5.Must be able to multi-task, work with minimal supervision, follow written and oral instructions, show attention to detail and demonstrate problem-solving skills.
6.Must be available for overtime, after hours call-outs or work during non-scheduled hours.
7.Must be available to work assigned schedules, including Saturdays, Sundays and Holidays.
8.Must be capable of heavy lifting.
9.Must be capable of working with and maintaining assigned tools and equipment.
10.Must be neat in appearance, be able to write legibly, and prepare and maintain neat and accurate records.
11.Must be willing and ready to work in any assigned location and to attend schools for training, which may require over night travel as determined by the Company.
12.Must demonstrate the ability to learn and use a variety of current and future applications, test systems or information systems as they are developed.
13.Must have a minimum of 5 years of related experience/education to include customer service and/or related telephony fields.
14.Must have a working knowledge of telephony outside plant including but not limited to drops, cross-boxes, fiber systems, terminals, etc.
15.Must have a working knowledge of computers and any applicable applications.
16.Must be capable of working aloft and successfully complete all necessary safety training including “Working Aloft and Ladder Safety”.
17.Must meet weight requirements as defined in Windstream’s Safe Load Limits for Equipment and Ladders Policy.
18.Must have knowledge of digital switching, transport systems (i.e. SONET, DS3, DS1, analog fiber), ISDN, DSL, analog and digital data, PX, and VOIP.
19.Must participate in WINDSTREAM Rewards program, which includes selling and/or referring Company products and services to existing/potential customers.
20.Must reside within a reasonable distance of assigned reporting center.
Minimum Qualifications (required)
Education: High School Diploma or Equivalent
Certification/License: Must maintain a valid driver’s license and a safe driving record
Telco power and grounding principles
DS1/DS3 installation, testing, and troubleshooting Analog Transport installation, testing, and troubleshooting SONET OC-3/12/48 installation, testing, and troubleshooting WDM/CWDM/DWDM installation, testing, and troubleshooting EWSD programming and trouble shooting
Experience or Training in Microwave Systems that for DS3 and Ethernet transport.
Experience or Training with IP and VOIP based subscriber radio systems.
Experience or Training with Customer Data equipment and IP routing.
Telecommunications color codes, AC/DC power concepts, Analog/digital concepts, GR-303 concepts, Digital transmission systems (DS0, DS1, DS3), Synchronous, Optical Network (SONET) concepts, Digital Subscriber Line (DSL) concepts, WDM/CWDRadio TM/DWDM concepts.
CS1500 Switch Maintenance
Tellabs (AFC) DLC
Calix C7 DLC/DSLAM
Adtran 1148/1248 DSLAM
Adtran 2820 multiplexer
Alcatel DML 3 X 50 Rockwell
Fujitsu 2400 TRIB
JDSU 6000 GigE test set
JDSU HST-3000 test set/ 3M 965DSP
EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer. Windstream is a drug-free workplace.
2018 True Careers Inc. All rights reserved |
Entry Level Jobs
Jobs in Canada
Jobs in UK
Free Career Test