Assistant Center Manager.
Fifth Third Bank
( Learn More )
Fifth Third Bank is one of the top-performing banks in the country, with a heritage that spans more than 150 years. We've staked our claim on looking at things differently to making banking a Fifth Third Better. This applies to our relationships with customers and employees alike.
We employ about 18,000 people, and what we offer is:
# A chance for employees to build their future, with supportive career development and financial wellness programs.
# An environment where we win together. We celebrate achievement and work collaboratively. We're also a three-time Gallup Great Workplace honoree.
# An invitation to impact lives in a positive and lasting way. Everything we do is geared toward improving lives. That's fun and exciting.
It comes down to the fact that Fifth Third is a warm and caring place to with which to grow # as a customer or as a team member.
In Retail at Fifth Third Bank, we continue to focus on delivering a world-class customer experience by keeping the customer at the center of everything we do. Our teams are fully committed to working as One Bank to provide our customers the financial support they need when they need it. Being a Fifth Third better means we are there for our customers and ready to earn their trust and confidence when providing solutions for their needs.
GENERAL FUNCTION: The Assistant Center Manager is a management position responsible for sales and service coaching of the staff in large and/or specialized Financial Centers, as well as meeting individual production goals leveragingtheconsultativesalesprocess. The Assistant Center Manager provides back-up to the Financial Center Manager as required and directly manages some or all of the sales and service staff. This role could be licensed.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank#s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES & RESPONSIBILITIES:
. Provide sales and service leadership for the financial center, setting the example for a strong consultative sales and service environment
. Consistently execute, coach to and lead the defined sales and service processes using consultative sales skills and appropriate tools.
. Lead the team to consistently meet and exceed sales and profitability goals as defined by the Retail line of business and leadership.
. Provide leadership necessary to actively work the current book of business and implement new strategies that generate new households and retain/expand current relationships.
. Lead by example through the consistent use of the consultative sales process to proactively identify the financial needs of customers or prospects and recommend the appropriate solutions to meet those needs.
. Develop and maintain effective relationships with appropriate business partners, such as mortgage, business and investment partners.
. Promote customer satisfaction with a friendly demeanor and professionalism while keeping all business confidential.
. Partner with Financial Center Manager to understand sales and service strategies, set priorities, direct, coach and delegate responsibilities to the staff as appropriate utilizing the consistent execution of our sales andservicemanagementprocesses.. Partner with Financial Center Manager to ensure staff receives proper training to demonstrate ability to sell, cross-sell and/or refer as appropriate to reach individual/team sales productivity goals.
. Evaluate performance on a regular basis, providing constant coaching and guidance; provide assistance to the Financial Center Manager as appropriate.
. Assist the Financial Center Manager in the selection and on boarding of new employees.
. Take timely, appropriate action for non-performance and enlist management/business partner involvement as necessary.
. Create a culture that attracts, retains and grows a team that values diversity, inclusion, and engagement.
. Provide rewards/recognition for accomplishments in a timely manner.
. Lead and/or assist the Financial Center Manager in facilitating regular staff meetings (sales meetings, huddles, etc.), promoting participation of all Financial Center members and Business Partners, when appropriate.
. Support or provide back-up to the Financial Center Manager as appropriate.
. Adhere to established policies and procedures while opening/servicing the full range of retail products.
. Facilitate opening and/or closing procedures as a member of the branch management team as necessary.
. Assist the Financial Center Manager or Lead Customer Service Representative (if appropriate) to maintain efficient branch operations.
. Observe and coach CSRs to follow the defined sales and service processes.
SUPERVISORY RESPONSIBILITIES: Provides employees timely, candid and constructive feedback; assisting in the development of employees to their full potential and provides challenging opportunities that enhance employee career growth;recognizeandrewardemployees for accomplishments. Assist in the development of appropriate talent pool to ensure adequate bench strength and succession planning.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
. College degree or equivalent work experience required; two or more years of experience in a sales environment preferred; experience in the financial industry a plus
. Work involves contact with the public, necessitating the ability to present a professional image.
. Position requires analytical skills.
. Strong written and verbal communication skills.
. Aptitude and ability to understand customer needs and solutions.
. Ability to establish oneself as a people and sales and service leader in the branch.
. Strong organizational skills and ability to multi-task.
. Must be able to work in a team environment with the ability to interact in a positive manner with subordinates, peers, and management.
. This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).
. Normal office environment.
. Extended viewing of computer screens.
. Periodic travel within the affiliate to attend meetings and/or training.
*This position requires S.A.F.E. Act registration at the time of employement through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions andregistrationrequiredforemployment in this position.
Fifth Third Bank is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
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