Application/Product Support Specialist

Company: TEKsystems, Inc ( Learn More )

General Information
US-NV-Las Vegas
N/A
Not Specified
Full-Time
Not Specified
Not Specified
False
False
Job Description

Our customer is looking for mulitple Application Support specialists to come in and support its clients that are currently using their software and products. They have gone to a 24/7 customer support center that is the reason for this position being open.

-They are looking for someone that has had previous technical/applciation support in a warehouse type setting.

- Has an AA in any field required.

Key Result Areas

Direct customer, carrier, and sales support through main contact channels
Creating customer loyalty and satisfaction
Continuous learning and improvement to become subject matter experts on the integrated products
Utilizing internal and external systems

Key Performance Areas

Supports client, carrier, and sales team by providing phone, chat, and email assistance relating to device errors, network communications, portal configuration and navigation, product implementation, and troubleshooting.
Supports carrier demo and product trial programs
Coordinates with all departments in the management of the return/exchange process for devices and accessories from case origin to completion, including communication to the customer.
Knowledge of business writing, grammar and mechanics used in speaking and writing with customers and co-workers.
Customer feedback and follow-through




About TEKsystems:

Join TEKsystems®, a leading IT staffing, IT talent management and IT services firm, and get your career on the fast track. We have more than 100 offices worldwide, and we partner with over 6,000 clients and place over 80,000 consultants per year. At TEKsystems, we seek to understand our consultants' skills, goals and interests, allowing us to present targeted job opportunities on a contract, contract-to-hire or direct placement basis. TEKsystems' leadership in the market stems from our sincere and personal commitment to driving the success of our customers, consultants and each other.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email accommodation@teksystems .com for other accommodation options.
Job Requirements