Customer Service Center Rep TR

Company: Indiana Farm Bureau Insurance ( Learn More )

General Information
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Job Description When most people search for a job, what they are looking for are opportunities to experience personal growth, support their family and maximize their potential. Indiana Farm Bureau Insurance, known for its strength and character, may be the company to make these opportunities possible for you. At Indiana Farm Bureau Insurance, you will experience the satisfaction of knowing you have made a difference in peoples' lives. On the job or participating in one of the many community activities Indiana Farm Bureau Insurance is involved in, you will know that you are making an impact on the communities we serve.

If you are interested in making a difference with a challenging, rewarding career with a leading Indiana company, Indiana Farm Bureau Insurance may be the place for you. From competitive salary and benefits to rewarding work and an enjoyable environment, Indiana Farm Bureau Insurance offers the right combination for an exciting career opportunity.

We are looking for a customer service center representative to provide excellent, effective, and immediate customer service by responding to inquiries and requests from customers and prospects by telephone, mail, email, and live chat.

We are looking for someone that can:
  • Provide customer support and information to all internal and external clients.
  • Provide the ultimate customer service experience by happily resolving issues timely and efficiently with respect and dignity.
  • Receive incoming interactions in all queues with a goal of first call resolution.
  • Develop the ability to answer inquiries for Indiana Farm Bureau Insurance and affiliate products and service inquiries.
  • Document each call thoroughly via company systems for follow-up by Claims, Marketing, or other Company personnel.
  • Provide Auto quotes and sell our Auto Insurance product after becoming licensed and trained.

  • We can offer you:
  • A downtown location with free parking, a company cafeteria and fitness center
  • Training and development opportunities to grow personally and professionally
  • A collegial team focused environment
  • An organization that values work/life balance
  • An industry leading benefits plan including health, vision, dental, 401K,a companywide incentive plan and an Employee Community Volunteer program
  • Education reimbursement plan after one year of employment

  • Requirements

    Do you have:
  • A high school diploma or GED equivalent?
  • One years' experience within Indiana Farm Bureau Insurance or comparable customer service/call center experience?
  • The ability to acquire thorough knowledge of all products and systems used in the Customer Service Center?
  • The ability to acquire a good understanding of other systems and procedures used in the P&C and Marketing divisions to assist our internal and external clients with a variety of situations?
  • The ability to take complete notes, use appropriate systems for research and documentation, and transfer calls to appropriate areas? Systems include, but are not limited to, all legacy systems, Exceed, CRM, and Finesse.

  • Position requires employee to work remotely and requires a high speed Internet connection and phone line (service paid for by Indiana Farm Bureau Insurance).

    Application Instructions

    Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!
    Job Requirements