Collector

Company: OneMain ( Learn More )

General Information
US-AZ-Tempe
N/A
Not Specified
Full-Time
Not Specified
Not Specified
False
False
Job Description

OneMain will begin to schedule face to face interviews starting on Monday, 20 November to fill a new hire class which starts on 2 January 2018!

 

Come to the OneMain Job Fair on Tuesday, 5 December and Wednesday, 6 December from 9 AM to 6 PM for on-site interviews.

 

OneMain Financial Services

Baseline Corporate Center

4920 S. Wendler Drive

Tempe, AZ 85282

 

This job fair is for first time interviews only.

Our Company

Founded over 100 years ago, OneMain is America’s premier personal finance company. Our company provides personal loans, insurance, and other related financial products to more than 2.4 million consumers in communities across the country through a network of over 1,800 branches with more than 10,000 employees. We are committed to responsible lending and regulatory compliance, and have an active program of outreach to the Investment Community.  We are majority owned by investment funds affiliated with Fortress Investment Group LLC.

JOB DESCRIPTION:

OneMain is currently seeking candidates to fill several permanent, full-time, direct-placement Collector positions. These positions will contact delinquent, medium to high risk accounts, or charged-off customers to arrange for repayment or settlement of account balances.
 

Primary responsibility is collecting on Personal Loans. In this position, you will also:

  • Initiate contact with customers arranging repayment and / or settlement of accounts in accordance with all applicable laws, policies, and procedures
  • Negotiate with customers to resolve delinquency problems.
  • Respond to inquiries from internal personnel, customers, and external parties including courts and agencies
  • Maintain and notate all appropriate information and documentation regarding customer and account status on computer system and provide same to others involved with collections of accounts
  • Initiate and provide necessary information to proceed with alternative collection procedures (i.e. recommendation of legal action, and referral to outside agencies)
  • Order and analyze appropriate documents to support collection efforts
  • Recommend adjustments to customer accounts and obtaining approval within established guidelines
  • Work in a goal-oriented environment to meet production indicators.
  • Operate in a goal-oriented environment, achieving individual and team performance targets and core competencies.
  • Identify and address early and late stage collections servicing requirements, volumes, and timelines for a portfolio or group of personal loan portfolios.
  • Assess, evaluate and make recommendations relative to capacity plans and reporting capabilities in order to implement measures to attain portfolio goals.
  • Collaborate with other Risk Operations departments to develop and oversee processes to achieve portfolio loss and expense objectives.
  • Work Schedule:

    Two late nights per week of 1 PM – 10 PM and 3 days from 7 AM to 4 PM. Two Saturdays per month and extended hours at the end of the month.

    JOB REQUIREMENTS:

  • Education - High School diploma minimum
  • Bi-lingual (Spanish / English) is highly preferred but not required
  • One (1) or more year(s) 1st party collection experience in a call center highly preferred
  • Ability to negotiate redemptions with customers
  • Experience collecting on auto accounts highly preferred
  • Automobile repossession and skip tracing experience is highly preferred
  • Experience and ability to work with auto repo vendors highly preferred
  • COMPENSATION:

  • OneMain offers an excellent compensation package including a competitive base pay with additional incentives and bonuses.
  • Benefits include medical, dental, vision, life insurance, 401K, profit sharing, holiday and vacation time off
     
  • OneMain prides itself on internal growth opportunities through training and development as well as career growth opportunities through internal promotions. Take the first step toward a challenging and rewarding career at OneMain and apply today!


    OneMain is an equal opportunity employer.

    Job Requirements