I Accountability Objectives:
In accordance with physicians' treatment plans and according to established procedures assists with patient
examinations by performing and documenting basic clinical services necessary to provide for care, comfort and safety
of patients at Physician Practice locations. May perform a variety of clerical duties in order to support patient and
II Position Qualifications:
Minimum Education, Licensure / Certification and Experience Required.
High School Diploma or GED. College preferred.
Associates Hired After 1/1/14: Graduate from an accredited National Commission for Certifying Agencies
(NCCA) Medical Assistant program, or three years of applicable experience.
B. Licensure / Certification
Current certification with: American Association of Medical Assistants (AAMA),
American Medical Technologists (AMT), National HealthCareer Association (NHA), National Center for
Competency Testing (NCCT). AAMA certification preferred.
Current Health Care Provider certification.
C Special Skill / Aptitudes
Demonstrate communication skills necessary to deal effectively and tactfully with a variety of patients and
Ability to stand/walk for up to 80% of work time. Ability to bend, stoop, twist, and/or pull in order to
assist and/or support patients up to 100 pounds in turning, arising. Abililty to push wheelchair patients up
to 300 pounds.
Organizational skills in order to multi-task, work under time constraints and adapt to medical situations.
Strong computer skills necessary, with prior experience working in various electronic health information
based systems such as: HealthQuest, PowerChart, NextGen and FirstNet.
Demonstrated experience in medical terminology.
Basic knowledge of Current Procedure Terminology (CPT), ICD-9 coding, ICD-10 preferred.
Excellent customer service orientation skills necessary in order to deal effectively with various levels of
hospital personnel, outside customers and community groups.
Previous direct patient care experience preferred.
Knowledge of medical insurance, and third party billing preferred.
III Duties / Responsibilities:
1 Provides clinical support to assigned clinical team including chart assembly, room set-up, preparation of
patient for physician examination, assistance during exam and follow through of physician orders and plan of
care and tracking of ancillary tests.
2 Performs assigned clinical procedures including phlebotomy and laboratory on-site testing,
electrocardiograms, tympanograms and other procedures as demonstrated through annual competencies and
certifications as applicable. Demonstrates ability to identify abnormal versus normal test results and
according to policy and procedure records test results and communicates test results to the physician.
3 Administers medication as directed by physician.
4 Responsible for patient chart documentation in accordance to policies and procedures.
5 Triage patients, follows established protocols. Assures appropriate advice is given to patients and families.
Assures Managed Care Guidelines are adhered to in terms of patient access. As required, reinforces discharge
instructions with patients under the supervision of the physician.
6 Schedules diagnostic procedures, provides referrals to appropriate physicians and as necessary, notifies
Admitting Department and appropriate hospital personnel of any inpatient admissions.
7 Maintains adequate medical supplies in clinical areas, stocking all exam rooms daily. Assures adequate level
of inventory at all times. Cleans and maintains equipment.
8 Participates in staff meetings, educational in-service programs and completes required continuous training and
9 Understands Managed Care gatekeeper concepts and other insurance based products to include benefits,
waivers and provider status of eligibility. Obtains prior approvals and precertification as needed.
10 Understands basic coding which includes ICD-9/ICD-10 and CPT (Current Procedural Terminology) codes.
Can utilize the billing sheet appropriately.
11 Demonstrates awareness of and sensitivity to patient rights policy. Demonstrates awareness of legal issues in
all aspects of patient care and actively supports risk management.
12 Demonstrates an understanding of appropriate emergency response and codes protocols and has the ability to
adapt successfully to emergency medical situations, i.e., remaining calm, providing appropriate direction, etc.
13 Implements quality control programs by reviewing and logging all quality controls and acting appropriately
when results read out of range. May be required to participate in proficiency testing to ensure annual
Demonstrates and actively promotes an understanding and commitment to the mission of St. Joseph Mercy
Oakland through performing behaviors consistent with the Trinity Health Values.
Maintains a working knowledge of applicable Federal, State, and Local laws and regulations, the Trinity
Health Organizational Integrity Program, including the Standards of Conduct, Code of Ethics, as well as
other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and
Supports and conducts one's self in a manner consistent with customer service expectations.
V Dept/Unit Specific:
* L.P.N.'s may be required to perform additional duties and skills in accordance within the scope of their
license. ( Example: start an IV)
V Working Conditions:
* Ability to stand/walk for up to 80% of work time. Uses proper body mechanics to bend, stoop, twist, and/or
pull in order to assist and/or support patients up to 100 pounds in turning, arising. Ability to push
wheelchair patients up to 300 pounds.
* Working in a patient care environment may result in exposure to communicable diseases and hazardous
* Weekend, holiday and evening work may be required.
* May be required to perform fireman's (two-way) carry of patient utilizing stairs.