Support Representative II

Company: Cox Automotive, Inc. ( Learn More )

General Information
US-VT-Burlington
N/A
Not Specified
Full-Time
Not Specified
None
False
False
Job Description Dealer.com, a Cox Automotive Brand, is currently looking for a Support Representative with troubleshooting experience to join our Client Service Operations team in Burlington VT. 

Our Dealer Support team makes things more than right for our customers.  On our team, technical aptitude is important, but so is a great attitude, a collaborative spirit and a curious mind.  
Support Representatives work with customers to resolve issues, answer questions, and help make our products even better.  You’ll spend a lot of time working with customers, and even more time working with your team to troubleshoot problems and develop solutions.
We are looking for people who can handle multiple priorities, play well with others, and love a challenge. This is a fun and supportive group, and we want people who can bring their energy and their know-how to make our team even stronger.
If this sounds like you, let us know!

Your Role:
  • Work directly with customers and 3rd party providers to understand, analyze and troubleshoot technical problems.
  • Perform root cause analysis.
  • Triage and resolve issues, working with both internal and external groups.
  • Document processes and resolutions.
  • Develop extensive knowledge of DDC products.
  • Learn and utilize DDC support tools, processes and procedures.
  • Assist with additional special projects as assigned.
  • Provide flexibility to work any of the Support shifts, and a rotating Saturday shift
  • Job RequirementsWhat We Look For:
    • Bachelor’s degree preferred
    • 2-3 years of technical support experience a plus
    • Demonstrated ability to provide world class customer service and help our customers become “raving fans” of Dealer.com.
    • Excellent verbal and written communication skills.
    • Great attitude and collaborative spirit.
    • Ability to multi-task and perform in a fast-paced environment.
    • Strong analytical skills.
    • Proficiency in troubleshooting software systems and applications.


    Preferred: Experience with one or more of the following (not required)
    • Troubleshooting methodologies
    • HTML 
    • Email theory
    • Networking
    • Data Analysis
    • DNS
    • Browser configuration 
    • Flash
    • Java
    • Mac, Windows, iOS
    • Remote app support


    About us:
    Dealer.com’s, a Cox Automotive Brand, teams are made up of tech-savvy and adaptable thinkers with diverse skill sets who help drive our success. Our professionals are committed to changing the way people shop for and purchase vehicles through our top-of-the-line, innovative digital marketing software solutions.