Account Manager Client Service - Telecommute in Texas

Company: UnitedHealth Group ( Learn More )

General Information
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Job Description Position Description:
Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.
Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.
Primary Responsibilities:

Serve as the primary day to day service contact for our customers.

Must understand and manage customer expectations and service needs by building and maintaining positive relationships (both internal and external) and by delivering quality service; thereby enhancing UnitedHealthcare’s reputation in the industry.

Build a strong working partnership with the Strategic Account Executive (SAE) to ensure customer satisfaction and retention.

Provide consultative services to clients to address service delivery needs.

Manage all service related issues on assigned book of business.

Investigate, research, and resolve concerns presented by the customer and Account Management Team (AMT) members.

Identify trends and develop customer specific solutions in collaboration with cross-functional team’s expertise.

Ensures the timely and accurate delivery of client communications (correspondence, network and product updates, fulfillment materials, ID cards, etc.).

Ensure seamless, complete and accurate Health Fair and Open Enrollment activity for customers by coordinating enrollment meetings and the ordering of enrollment materials.

Create customer specific presentations and train vendors for OE meetings.

Partner with the sales and other internal partners to ensure smooth and effective implementations.

Attend and participate in customer meetings and open enrollment events.

Lead effective meetings with customers, vendors and matrix partners as necessary.
Required Qualifications:

Bachelor's Degree (or higher) or High School Diploma / GED with 7+ years of account management experience required
Active License in resident State for Accident & Health or the ability obtain it within 90 days of employment
25% travel within assigned territory
2+ years of healthcare industry experience
Experience creating presentations and presenting in front of mid to large sized groups
3+ years of Account Management experience
Preferred Qualifications: 

Public Sector and / or labor experience 
Knowledge of health insurance industry, products and services and the managed care environment. (Knowledge of Medicare a plus.)      
Technical knowledge (claims, eligibility and contracts)  
Soft Skills:

Excellent listening and communication skills, both verbal and written with a strong attention to detail

Demonstrated ability to communicate ideas clearly and concisely

Process/Project Management Skills with the ability to organize, manage, and control multiple projects concurrently and prioritize demands

Self-directed and works with minimal guidance

Works effectively independently and in a team environment

Strong analytical, strategic thinking, and problem-solving skills

Ability to synthesize information from multiple sources

Highly motivated with ability to work in a fast-paced, changing environment

Demonstrates a 'can do' spirit, a sense of optimism, ownership, and commitment

Ability to easily adapt to new, different, or changing situations, requirements, or priorities
Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Keywords: UnitedHealth Care, UnitedHealth Group, Health Care, presentations, client service, client management, account management
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