Sr. Customer Service and Sales Representative – Aerospace
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2 Year Degree
At least 3 year(s)
Arconic is currently in search of a Sr. Customer Sales and Service Representative to join our Global Rolled Products (GRP) business unit. GRP is a dynamic global organization that offers the widest variety of aluminum plate and sheet in the world. GRP is made up of Arconic's rolling operations around the world and is Arconic's most global group with manufacturing and commercial sites in North America, Europe, South America, Asia, and Russia.
This position is within GRP at the Davenport Works plant which produces flat rolled aluminum sheet and plate products that are used in the construction of commercial airplanes and automotive markets. Some customers include Aerospace companies like Boeing and Airbus, as well as Automotive manufacturers like Ford, GM, and Chrysler.
Under the supervision of the Customer Sales & Service (CS&S) Supervisor, this Sr. Customer Sales & Service Representative (CSSR) is accountable to provide direct customer service to their assigned customers to facilitate the overall business objectives.
The key role of the CSSR is to manage day-to-day account activities and to act as the liaison between the business and its customers. They are accountable for delivering value-added services resulting in the highest level of customer satisfaction, thereby creating sustainable competitive advantage in the marketplace. This position requires little or no supervision and requires independent action and initiative within assigned areas of responsibility while managing multiple customers, customer locations, and plant locations.
Manage the customer booking process and servicing the assigned account on a day-to-day basis, including, but not limited to metal buying, bookings, nonstandard order entry, scheduling, pricing, status checks, expediting, releases, shipment, claim resolution, and resolving of related problems involving the plant, marketing, and credit.
Establish and/or enhancing effective relationships with customer contacts Create quality documents and translate customer requirements and specifications.
Prepare written quotations using inside selling techniques to quote pricing Involved, in cooperation with, Outside Sales, in developing new business opportunities.
Work closely with support staff providing guidance regarding the customer order cycle process.
Associates degree from an accredited institution.
Minimum of 3 year experience in accounting, information systems, or sales/customer service experienc
Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of Hire. Visa sponsorship is not available for this position.
Bachelor’s degree in Business, Finance, Information Systems from an accredited institution
Experience in an accounting, information systems, or sales/customer service experience in a manufacturing environment
Proficient computer skills including MS Office programs Excel, Word, Outlook and SAP
Excellent oral and written communication skills.
Detail oriented with very strong organizational skills and ability to prioritize multiple projects/data points in a fast-paced, deadline-oriented environment.
Experience using multiple complex computer systems simultaneously.
Experience analyzing data from multiple sources and reaching conclusions and outcome with this information.
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