Application Support Engineer

Company: FIS ( Learn More )

General Information
US-UT-Salt Lake City
4 Year Degree
At least 1 year(s)
Job Description Job ID: JR26799

Position Description:
FIS™ is the world's largest global provider dedicated to financial technology solutions. FIS empowers the financial world with software, services, consulting and outsourcing solutions focused on retail and institutional banking, payments, asset and wealth management, risk and compliance, trade enablement, transaction processing and record-keeping. FIS' more than 53,000 worldwide employees are passionate about moving our clients' business forward. Headquartered in Jacksonville, Florida, FIS serves more than 20,000 clients in over 130 countries, and our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor's 500® Index.

Position Responsibilities:

*Monitor and maintain systems hosting the product deployment
*Work with both internal and external teams regarding customer systems.
*Work closely with Business/Support Analysts to resolve customer issues.
*Prioritize customer issues and escalate when required
*Determine failure of automated jobs and provide manual intervention to restart failed jobs
*Provide technical analysis of issues reported by the customer
*Work on L2 defect fixes and small work orders
*Respond to client requests within the defined SLA

Position Requirements:

*Exposure to various kinds of job / process monitoring, raising failure alerts and handling such failures
*Exposure to analyzing log files for job failures and fixing the issue
*Working knowledge of file handling and FTP
*Very good knowledge of SQL Server database
*Very good knowledge of C# .Net / ASP .Net
*Sound experience in L2 support
*Experience in debugging issues particularly related to data load processes
*Good problem solving and analysis skills
*Very good written and oral communication skills
*2-3 years of experience
*Experience in client interface
*Some knowledge of Trading
*Experience of working with clients in international geographies - Europe / APAC

Additional Skills (Desired):

*Some knowledge of Insider Trading / Market manipulation applications
*Exposure to handling application upgrades
*Exposure to Silverlight and MVC

We are an Equal Opportunity Employer and do not discriminate against
any employee or applicant for employment because of race, color, sex,
age, national origin, religion, sexual orientation, gender identity,
status as a veteran, and basis of disability or any other federal,
state or local protected class.
Job Requirements