Supervisor, EPA/Dish Room (Unit 300)

Company: Gate Gourmet ( Learn More )

General Information
Not Specified
Not Specified
Not Specified
Job Description

Supervisor, EPA/Dish Room (Unit 300)

Discover the Difference You Can Make at Gate Gourmet

Gate Gourmet, a gategroup company, is the world’s largest independent provider of catering and provisioning services for the airline industry.  For the past 70 years, we have served over 250 carriers in more than 30 countries. Gate Gourmet combines culinary expertise with the highest standards of food safety and production to deliver delicious, healthy, and affordable meals to over 270 million travelers around the globe.

We are currently looking for an EPA/Dish Room Supervisor to join our flight kitchen operations team located at Hartsfield-Jackson International Airport in Atlanta, Georgia.  Reporting to the EPA Manager, the EPA/Dish Room Supervisor is responsible for supervising thirty plus employees in a unionized environment to ensure security, safety, quality assurance of products, sanitation, HACCP, USDA and FDA regulations are followed and are responsible for labor and material cost controls.

Essential Duties and Responsibilities:

  • Ensures quality production standards are followed and maintained in accordance to airline requirements.
  • Ensures employees adhere to HACCP, FDA, USDA and safety regulations and compliance with Company policies and procedures.
  • Responsible for safety, quality and compliance to customer specifications and regulatory requirements and Company policies and procedures.
  • Ensures specifications, airline diagrams, and other standards are accurate according to the airline specifications.  Maintain production standards.
  • Ensures that all products are coded according to Gate Gourmet procedures.
  • Conducts inventory of Gate Gourmet products and customer materials to ensure proper usage and minimization of waste.
  • Ensure flights are tagged and packed to specifications.
  • Works with maintenance staff to ensure preventive maintenance of machinery according to schedules, reports maintenance and repair issues in timely manner.
  • Controls material cost, controllable costs, and labor costs.
  • Maintains all financial goals related to productivity, overtime, labor goals and hours per flight.
  • Works with management staff to improve performance of the unit.
  • Prepares management reports (ex. attendance, HACCP and labor) as required.
  • Trains and monitors employees on proper work procedures to ensure maximum productivity with minimum labor and food costs.
  • Responsible for performance evaluation, coaching, counseling and preparing corrective action for employees and liaises appropriately with HR and other support functions.
  • Manages work flow balancing - the division of responsibilities amongst employees on each shift.
  • Manages daily manpower planning including assignment of responsibilities and workstations.
  • Determines when and whether to call employees in to cover staffing needs (ex. sick calls, vacation relief, medical leaves, volume changes, etc.)
  • In conjunction with department leaders, determines number of employees needed by shift.
  • Responsible for employee retention and monitors employee turnover.
  • Performs other related duties and responsibilities as assigned.
  • Minimum Requirements:


  • A high school diploma or equivalent.
  • Prefer someone with a college degree.
  • Work Experience:

  • A minimum of more than two years supervisory experience working in a high volume, manufacturing, food production, and restaurant or catering environment.
  • Current or previous labor relations experience a plus.
  • Job Skills:

  • Must have strong and effective leadership skills, and the ability to successfully manage a staff of 30+ hourly employees.
  • Must be comfortable working with all levels of employees and have the ability to drive positive program change.
  • Must have the ability to train others.
  • Must have excellent time management skills.
  • Must have the ability to give negative and positive feedback to employees on a daily basis.
  • Must have the ability to handle multiple tasks without losing focus on priorities.
  • Must have strong organizational and analytical skills.
  • Must be innovative and have the ability to make changes to the operation as needed to further improve the work environment and unit performance.
  • Must have basic computer skills with working knowledge of Microsoft Office software such as Word, Excel and Outlook.
  • Communication Skills:

  • Must be able to express oneself clearly and effectively when speaking and writing to individuals and groups; listening attentively and insuring communication is understood by all parties involved.
  • Bi-lingual in English and Spanish/Chinese Mandarin/Vietnamese/Hindi or Polish a plus.
  • Certificates, Licenses and Registrations:

  • Must have the ability to obtain ServSafe Certification.
  • ServSafe Certified preferred.
  • Travel:

  • This position has travel of up to 10% of the time. 
  • Environmental Requirements:

  • Regularly stands, bends, lifts, and moves intermittently during shifts of 10+ hours.
  • In a normal production kitchen facility, there may be physical discomfort due to temperature and noise.
  • Must be able to lift, push, pull and move products, equipment, supplies, etc., in excess of twenty five pounds.
  • A rotating schedule of over 55 hours per week is typical.
  • Demonstrated Competencies to be Successful in the Position:

  • Thinking - Information search and analysis, problem resolution skills.
  • Engaging - understanding others, team leadership, developing people.
  • Inspiring - influencing and building relationships, motivating and inspiring.
  • Achieving - delivering business results under pressure, championing performance improvement, customer focus.
  • The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and skills required.  Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.  In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

    Candidates will be required to go through pre-employment drug screen, criminal background check and/or airport fingerprinting.

    Gategroup is an equal opportunity employer committed to workforce diversity.  All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category protected under applicable law.

    For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser:


    Job Requirements