Customer Service Technician

Company: Windstream ( Learn More )

General Information
High School
3 to 5 years
Not Specified
Job Description ***Please note that this position follows an initial Union job bidding process***
1. Provide installation and repair services to residential and business customers, including data, POTS, Internet service and equipment2. Climb telephone poles and use ladders to provide service 3. Interpret work drawings and instructions, including paperwork 4. Work with other communication groups to provide service as needed 5. Sell and promote Windstream products and services 6. Ability to work scheduled tour, overtime, callouts, and standby as needed7. Train new employees on daily job functions8. Operate hand held computer for retrieving and clearing job tasks9. Other duties as assignedKNOWLEDGE, SKILLS AND ABILITIES:  (Required)1. Ability to lift and control a 28’ ladder, weight 70 lbs., plus 6 lb. levelizer2. Ability to distinguish colors in a cable3. Good to excellent communication skills4. Good to excellent mechanical ability 5. Ability to climb using ladder and/or gaffs and to work aloft (must pass Windstream Pole Climbing Course)6. Ability to use test equipment7. Good to excellent computer skills preferred8. Basic understanding of electronic theory preferred9. Must be neat in appearance10. Ability to work in confined spaces; manholes11. Ability to write legibly, to prepare neat and accurate records12. Ability to attend training, local and out-of-state13. Ability to work at any assigned location 

Job RequirementsMinimum Requirements:
•Education: High School or GED Equivalent required, plus two year technical degree in computers or electronics or the equivalent in work experience (see “experience” below) desired.*Experience: 3-5 years experience with installation or maintenance of telecommunications voice & data network service & equipment or equivalent education (see education above).*Certification/License: Valid OH Drivers License, CDL License or ability to obtain one, must maintain a safe driving record.*Compliance with Weight Restrictions/Safe Load Limits for Equipment and LaddersEQUIPMENT USED/WORKING ENVIRONMENT:Test equipment, Ladders, Climbing hooks, Hand & Power tools, Van

EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer. Windstream is a drug-free workplace.