748266 Senior Customer Service Representative Unlicensed Allentown PA Horsham PA and Reno NV

Company: UnitedHealth Group ( Learn More )

General Information
US-PA-Allentown
N/A
Not Specified
Full-Time
Not Specified
Not Specified
False
False
Job Description Position Description:

Energize your career with one of Healthcare’s fastest growing companies.  

You dream of a great career with a
great company - where you can make an impact and help people.  We dream
of giving you the opportunity to do just this.  And with the incredible
growth of our business, it’s a dream that definitely can come true.
Already one of the world’s leading Healthcare companies, UnitedHealth Group
is restlessly pursuing new ways to operate our service centers, improve
our service levels and help people lead healthier lives.  We live for
the opportunity to make a difference and right now, we are living it up.

This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 6 leader.

Optum
helps nearly 60 million Americans live their lives to the fullest by
educating them about their symptoms, conditions and treatments; helping
them to navigate the system, finance their healthcare needs and stay on
track with their health goals. No other business touches so many lives
in such a positive way. And we do it all with every action focused on
our shared values of Integrity, Compassion, Relationships, Innovation
and Performance.

Positions in this function are
responsible for providing expertise and customer service support to
members, customers, and / or providers. Direct phone-based customer
interaction to answer and resolve a wide variety of inquiries. Employees
in jobs labeled with "SCA" must support a Government Service Contract
Act (SCA) Agreement.

Primary Responsibilities:
  • Provide excellent customer service
  • Constantly meet established productivity, schedule adherence, and quality standards
  • Respond to complex customer calls
  • Resolve customer service inquiries which could include:
  • Benefit and Eligibility information
  • Billing and Payment issues
  • Customer material requests
  • Physician assignments
  • Authorization for treatment
  • Explanation of Benefits (EOB)
  • Excellent communication skills coupled with the
    capability to multi-task through several different automation systems is
    required for the candidate to be successful in the role
  • Limited work experience
  • Works on simple tasks using established procedures
  • Depends on others for guidance
  • Work is typically reviewed by others


  • Required Qualifications:
  • High School Diploma / GED (or higher) or 10+ years of equivalent working experience
  • 1+ years of customer service experience analyzing and
    solving customer problems, or 1+ years of experience in an office
    setting environment using the telephone and computer as the primary
    instruments to perform job duties
  • Careers with Optum.
    Here's the idea. We built an entire organization around one giant
    objective; make the health system work better for everyone. So, when it
    comes to how we use the world's large accumulation of health-related
    information, or guide health and lifestyle choices or manage pharmacy
    benefits for millions, our first goal is to leap beyond the status quo
    and uncover new ways to serve. Optum, part of the UnitedHealth Group
    family of businesses, brings together some of the greatest minds and
    most advanced ideas on where health care has to go in order to reach its
    fullest potential. For you, that means working on high performance
    teams against sophisticated challenges that matter. Optum, incredible
    ideas in one incredible company and a singular opportunity to do your life's best work.


    Diversity creates a healthier atmosphere:
    UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action
    employer and all qualified applicants will receive consideration for
    employment without regard to race, color, religion, sex, age, national
    origin, protected veteran status, disability status, sexual orientation,
    gender identity or expression, marital status, genetic information, or
    any other characteristic protected by law.

    UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

    Keywords: Customer Service sales, Horsham, PA, Allentown, PA, Reno, NV, customer service, UnitedHealth Group, UnitedHealthcare
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