Come join our team!
From full-service resorts and stylish hotels to condominium resorts and comfortable budget properties in Hawaii and the continental United States, Honolulu-based Aqua-Aston Hospitality manages about 50 properties across five distinct brands designed to suit any lifestyle, taste or budget – Aston Hotels & Resorts, Instinct Hotel Collection, Aqua Hotels & Resorts, Lite Hotels and Maui Condo and Home. For more information visit Aqua-Aston.com or call the 24-hour call center at (855) 945-4092. Aqua-Aston Hospitality is an operating business of ILG, Inc. (Nasdaq: ILG), a leading global provider of professionally delivered vacation experiences.
Maintain a safe and secure environment for guests and team members throughout the property. When requested, provide security for special events, shows, concerts, etc. held at the property and other facilities.
Make sure all guests and owners are out of the pool according to the pool scheduling closing. Turn off pool deck lights, lock doors to the pool area. Reopen pool area as scheduled.
Secure and reopen all doors as scheduled.
Confer with management, interviews guests, employees and others to detect infringements, disturbances, complaints, theft, vandalism etc.
Patrol parking lots for unusual activity or hazards. Ticket all unauthorized vehicles.
Prepare incident, accident or other reports that may be required at a specific post assignment.
Patrol hallways, stairwells, and lobby areas of assigned properties to ensure owner and guest comfort and safety. Keep area patrolled, clean and neat.
Check the building and area for malfunctioning lights or turned out light bulbs. Report maintenance problems to the maintenance department.
When requested, escort employees or guests carrying cash or other valuables.
Contact the proper medical and sheriff authorities in an emergency situation.
Assist guests and owners with minor maintenance and housekeeping deficiencies. When necessary, contact departmental supervisors or General Manager for assistance and/or reservation personnel to relocate the guest, if necessary.
Enter and check rooms of guests suspected of nonpayment of bill to confirm suspicions and remove remaining personal property
Maintain good working relationship with other departments and their team members as well as with local agencies such as the police and fire departments.
Respond and resolve guest requests, complaints or questions in a courteous and timely manner.
Perform other duties as assigned.
High school diploma or equivalent experience. Must be able to interact well with other people. Must be able to successfully learn fire, safety, and security procedures.
Security related or law enforcement experience preferred, but not required. Must be able to successfully complete the security classroom and on-the-job training program.
Valid drivers’ license required. First Aid Certification attainable within 3 months.
Benefits and Compensation
We are committed to offering competitive pay and benefits to our employees.� We conduct regular compensation reviews to ensure that our employees continue to earn a fair and equitable compensation package relative to that of other industry competitors.