Sales & Admin Support

Company: Central Garden & Pet ( Learn More )

General Information
US-OH-Fairfield
N/A
High School
Full-Time
Not Specified
Not Specified
False
False
Job Description

Central's Pet Distribution segment is seeking a Sales & Admin Support to join our team in our Fairfield, Ohio location. This position will provide administrative support to the entire sales/merchandising team and work closely with both internal personnel and customers. The Customer Service Representative reports to the Field Development Manager.  We offer day shift hours with minimal need for overtime work. Employees are eligible for medical, dental, vision, and life insurance benefits effective the first month after just 30 days and a 401(k) plan with a matching contribution after just 90 days of employment.

Central Garden & Pet Company (NASDAQ:CENT and CENTA), is a leading innovator, marketer and producer of quality branded products for the pet, lawn and garden supplies markets. 

Please see our web site for additional company information – www.central.com 

KEY RESPONSIBILITIES

  • Support sales/merchandising personnel/delivery personnel in all facets of service.
  • Monitor and track daily customer orders insuring accuracy, timeliness of order completion.
  • Manage invoices and credits on a daily basis.
  • Manage RGA (Return Goods Authorization) process.
  • Schedule/track freight pickups for returns.
  • Manage supply order requests from field merchandisers.
  • Handle large volume of inbound calls & emails requesting information on product availability, shipments, and/or general service questions.  
  • Send daily tracking information for 3rd party shipments.
  • Enter Prelude credit adjustments and occasional “bill only” orders.
  • IDEAL CANDIDATE ATTRIBUTES

  • High School Diploma or GED equivalent.
  • One-year previous customer service or call center experience, especially in a retail environment.
  • Must be detail oriented with exceptional organizational skills.
  • Ability to adapt quickly to change.
  • Strong interpersonal and communication skills a must.
  • Must be able to solve problems and handle complex customer issues.
  • Must be detail oriented and able to manage multiple tasks at one time.
  • Must have experience with MS Excel, Word and Outlook, knowledge of Prelude is a plus but not required. Ability to work independently without supervision and as part of a team.
  • Must display professionalism, reliability.
  • Excellent spelling, grammar, phone skills required.
  • A demonstrated ability to work well in a cooperative, collaborative team environment.
  • General Office duties, extensive client interaction, client follow up, and a positive attitude.
  • Ability to work in a constant state of alertness and safe manner.
  • Conform with and abide by all regulations, policies, work procedures, and instructions.
  • WORKING CONDITIONS

  • Primarily office environment, working in a sedentary position with frequent use of PC and phone.
  • We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

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