Associate Director, Specialty Trade Operations

Company: Boehringer Ingelheim ( Learn More )

General Information
4 Year Degree
Not Specified
Not Specified
Job Description



The AD, Specialty Operations is responsible for the design and implementation of BI’s Specialty pharmacy and SD operations including contract management, account performance monitoring and reporting. The incumbent will implement trade specialty operational activities in order to maximize BIPI branded product performance within the specialty pharmacy and SD channels. This position will drive analysis, internal preparation and material creation for SPP QBR process. The AD, will serve as a connection point for SPP NADs back into internal operations, including brands, RADs, data governance, finance, customer service. In addition, this position is responsible for execution of launch plans for assigned brands or therapeutic area.

As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in a number of ways to foster a healthy working environment, meaningful work, diversity and inclusion, mobility, networking and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees

Duties & Responsibilities\:

  • Monitor and analyze metrics that indicate SPP performance, including fill rate, time to patient, medication possession ratio, time on therapy, denial trends, cancellation trends; support NAD’s efforts to align SPP performance with brand needs in these areas

  • Monitor data quality metrics, escalate issues to NADs and support NADs in gaining resolution

  • Drive internal components of SPP QBR process, including analysis and internal preparation / collaboration activities. Monitor SPP contract compliance and performance, including creation of SPP contract scorecards. Utilize insights to work with the NADS to drive improved SP /SD brand programs and account performance.

  • Supports Trade involvement in specialty brand strategy planning and specialty pharmacy channel strategy development and launch execution

  • Work collaboratively with brand marketing, Trade National Account Team, pharmacy marketing, manufacturing, and distribution and revenue operations to optimize product distribution, service logistics and brand / marketing program execution in the Specialty channel.

  • When needed ensure launch materials and shipment specification information are available to all stakeholders

  • Monitors specialty industry and market trends, legal developments, and SPP regulations to ensure BIPI is meeting obligations and is continuously improving relevant processes and capabilities

  • Fosters open communication among team members, with business partners and customers. Develops and delivers clear, well-organized oral and written communications that are readily understood by others. Assists in the development of the Trade and Specialty departmental plan.

  • Requirements\:

  • Bachelor’s degree from an accredited institution required, MBA from an accredited institution preferred.

  • Specialty operations / specialty pharmacy experience required. Experience with buy and bill products a plus.

  • Minimum of seven (7) years of customer service, marketing or related business experience, including one (1) to two (2) years pharmaceutical supply chain management.

  • Strong Project management and organizational skills required

  • Demonstrated ability to learn existing sales processes and applications in a short time and be able to provide baseline support for business clients.

  • Demonstrated ability to organize, prioritize and balance multiple tasks simultaneously.

  • Previous supervisory experience required.

  • Demonstrated ability to manage budget and resources.

  • Demonstrated ability to achieve results in a highly matrixed organization.

  • Proficiency in MSOffice, Outlook and database applications, including knowledge of various desktop applications. Experience in Cognos/Report writing toolset required. Basic knowledge of SAP, Siebel and Ariba preferred.

  • History of successful performance.

  • Demonstrates acceptable level of performance for all Director, Trade Operations competencies as defined in the On Track To Success Competency Model.

  • Ability to travel (may include extensive overnight domestic)

  • Perform all Company business in accordance with all regulations (e.g. EEO, FDA, DEA, OSHA, PDMA, EPA, PhRMA, etc.) and company policies and procedures. When violations and noted/observed they are to be immediately reported to management.

  • Demonstrate high ethical and professional standards with all business contacts in order to maintain BIPI’s excellent reputation within the medical and pharmaceutical community.

  • Eligibility Requirements\:

  • Must be legally authorized to work in the United States without restriction.

  • Must be willing to take a drug test and post-offer physical (if required)

  • Must be 18 years of age or older

  • Our Culture\:

    Boehringer Ingelheim is one of the world’s top 20 pharmaceutical companies and operates globally with approximately 50,000 employees.  Since our founding in 1885, the company has remained family-owned and today we are committed to creating value through innovation in three business areas including human pharmaceuticals, animal health and biopharmaceutical contract manufacturing.  Since we are privately held, we have the ability to take an innovative, long-term view.   Our focus is on scientific discoveries and the introduction of truly novel medicines that improve lives and provide valuable services and support to patients and their families.  Employees are challenged to take initiative and achieve outstanding results. Ultimately, our culture and drive allows us to maintain one of the highest levels of excellence in our industry. We are also deeply committed to our communities and our employees create and engage in programs that strengthen the neighborhoods where we live and work.  Boehringer Ingelheim, including Boehringer Ingelheim Pharmaceuticals, Inc., Boehringer Ingelheim USA, Boehringer Ingelheim Animal Health USA, Inc., Merial Barceloneta, LLC and Boehringer Ingelheim Fremont, Inc. is an equal opportunity and affirmative action employer committed to a culturally diverse workforce.  All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender identity or expression; affectional or sexual orientation; disability; veteran or military status, including protected veteran status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

    Boehringer Ingelheim is firmly committed to ensuring a safe, healthy, productive and efficient work environment for our employees, partners and customers. As part of that commitment, Boehringer Ingelheim conducts pre-employment verifications and drug screenings.

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