The Judge Group
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Helpdesk SpecialistNeed a fantastic problem solver, thinker, out-of-the-box player and amazing with customers!You’re enthralled by the way things work, and have the ability to install, maintain, and troubleshoot your own hardware and software. You can multitask across systems and applications, analyze and resolve a variety of complex technical issues, and comfortably navigate an environment of Windows, Mac and Mobile Devices. As Helpdesk Specialist you will not only provide technical support but also an incredible customer experience.You understand that above and beyond the customer’s technical issue, is the opportunity to repair a relationship between the customer and their technology.
As a Helpdesk Specialist you’ll work to provide the best customer experience and support to our community of over 5,000 international customers (employees). You’ll have the opportunity to work alongside and learn from internal peers and departments. You’ll support the development and testing of business-critical solutions as well as the deployment and maintenance of computers, mobile devices, and accessories. This position is internal, our customers are employees, contractors and vendors. This is not an external customer-facing position.
Responsibilities:• Ensure a high level of end-user satisfaction through ownership, resolution and appropriateescalation of issues and support tickets.• Provide strong technical resource and senior escalation point for numerous technologies,including Mac, Linux, network, and mobile device issues.• Leverage and create tools and SOPs to improve team’s efficiency and productivity.• Maintain tight hardware and software inventory controls.• Manage relationship with vendors for service repairs, orders, and maintenances.Skills: Skill 1 – At least 2 years in a customer-facing position, preferably interacting with the general public
Skill 2 – Familiar with Microsoft Windows, and Mac OS X
Skill 3 – Ensure a high level of end-user satisfaction through ownership, resolution and appropriate escalation of issues and support tickets.Education: High school diploma or GED
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