Customer Service Manager

Company: AmeriPride ( Learn More )

General Information
US-NV-Sparks
N/A
Not Specified
Full-Time
Not Specified
Not Specified
False
False
Job Description Join our team as a Customer Service Manager! The Customer Service Manager proactively manages day-to-day activities and supervision of a team of Customer Service Representatives who deliver and sell our business lines. Additionally, the Customer Service Manager will be responsible for targeted results in areas such as customer retention, route sales, and A/R collection as well as other stated financial and/or customer service goals. Overall Duties: Proactively manages day-to-day situations arising from personal and/or program(s) as needed to meet stated business goals for customer service satisfaction with the Company’s products and services. Manages day-to-day activities of customer service program[s] for assigned area. Sets clear expectations for customer service and leads by example. Proactively manages day-to-day situations arising from personal and/or program(s) as needed to meet stated business goals for customer service satisfaction with Company’s products and services. Builds and maintain relationships with CSR team and extended service team. Effectively evaluates, coaches, and develops Customer Service Representative’s service and sales skills and techniques for meeting service and sales goals. Ensures time is allocated for skill development. Motivates and develops team performance in accordance with company goals and values. AmeriPride Services offers competitive compensation and benefit packages. Join Us. For more information, please visit www.AmeriPride.com AmeriPride Services, Inc., a nationally recognized leader in the uniform rental industry, has been delivering exceptional service to all of our customers since 1889. Today, AmeriPride is still owned and actively managed by the founding family. We have grown into a multi-national organization operating 196 production facilities and service centers throughout the United States and Canada. Over 200,000 customers experience AmeriPride every week. AmeriPride Services Inc. is one of North America’s elite providers in branded identity apparel and facilities services programs. AmeriPride develops customized uniform and facility services programs for our customers that will enhance their employees’ image, provide brand identity apparel and products, and promote the safety of their employees and clients through a full portfolio on innovative products and services. As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, national origin, and veteran or disability status. If you have a disability that prevents you from applying through the standard process you may request an accommodation by sending an email to crc.recruitment@ameripridecom. Please do not use this alternative method for general inquiries, status of applications or other non-alternative access questions as you will not receive a response. Please do not use this alternative method for general inquiries, status of applications or other non alternative access questions as you will not receive a response.
Job RequirementsMinimum Qualifications: Associates’ Degree in Business Administration, or related field 2 – 4+ years uniform rental experience (with a focus on Customer Service) may substitute educational requirement 2 – 4 years of Management experience (including training and development) desired Proven track record of obtaining successful business results, while maintaining focus on customer service Ability to lift up to 75 lbs Strong problem solving, team building and customer service skills Ability to establish rapport with a diverse group of individuals Working knowledge of Microsoft Office (Word & Excel)