Customer Service (Technical Support)

Company: IBEX ( Learn More )

General Information
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Job Description

Our Mission at ibex is Your Success!

Paid Training $11.00/hr, plus opportunity for additional incentives

Do you enjoy interacting with people? Are you a natural problem-solver? Does working with technology excite you?! If this is YOU, come be a part of our growing ibex technical support team!

ibex is recruiting customer service representatives for technical support, for our upcoming training classes. In addition to a dynamic team environment, you'll enjoy competitive benefits, generous incentives, and performance-based bonuses!

About ibex:

ibex works undercover for some of the best companies in the world, delivering superior support to their customers -- it is our mission. We focus on providing the environment, selection process, benefits, and training to ensure that we have agents of the highest caliber. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they have chosen.

Headquartered in Washington, D.C., ibex has delivery locations across 26 sites in seven countries and maintains a network of over 15,000 employees.


Our customer service representatives perform the following tasks:

* Carefully listen to and understand customer issues
* Probe and isolate issue causes
* Utilize available resources to identify appropriate solutions for customers
* Explain product features and benefits, answering questions and setting proper expectations for customer inquiries
* Ensure customer satisfaction through effective call resolution
* Identify and escalate emerging product or customer dissatisfaction issues

These positions are full-time, 40 hours per week. We are seeking candidates to fill a variety of schedules including days, nights and weekends. ibex sets every candidate up for success by offering a minimum of three weeks of paid professional training.

Requirements of the position include:

* High school diploma or the equivalent
* Basic computer navigation and technical skills
* Advanced problem-solving skills
* Typing proficiency of at least 25 words per minute
* Ability to multi-task
* Excellent interpersonal and communication skills
* Company drug screen and background check are required


We offer our employees the following comprehensive benefits and incentives plan:

* Medical, Dental and Vision Insurance
* 401(k) with company match
* Paid Time Off
* Paid professional training
* Employee referral bonus plan

ibex is an Equal Opportunity Employer

Job Requirements