Digital Product Specialist - Minnetonka, MN
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Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.(sm)
Our Product Development and Management groups are vital to our success and are leaders in driving the future growth of UnitedHealth Group. Success in these careers relies on many factors - your ability to deal with ambiguity, your ability to adapt and embrace change, and a long - term commitment to making health care better for everyone.
As a Digital Product Specialist focusing on our CareSearch Reward$ program for national accounts and other clients, as well as our decision support tools, you will have basic knowledge of theories, practices and procedures in a specific function or skill. You will perform routine or structured work and respond to routine or standard requests. You will use existing procedures and facts to solve routine problems or conduct routine analyses and partner with others for instruction, guidance or direction.
Specific responsibility for functional and technical relationship with external and internal, strategic partners related to CareSearch Reward$ program and consumer decision support capabilities within the web portal experience across a variety of clients.
CareSearch Reward$ is a new decision support incentive solution targeted at motivating participating members to make optimal choices when purchasing care for a discrete set of 'shoppable' care paths / services. UMR has developed this program to meet market demands for incentive solutions that drive consumer behavior patterns and better (more cost efficient, higher quality) care purchasing choices. Candidates for this position will be closely involved in the set-up, implementation, configuration, reporting, analysis and data mining activities required to execute on this program for key accounts and national accounts customers.
Business Requirements and Client specific requirements analysis
Digital Product and Project management
Consultant contact related to understanding, building and documenting strategic position on CareSearch Reward$ program and decision support tools
Market analysis, creation and oversight of program design requirements supported by a strong understanding of the consumer experience (current and desired state)
Claims analysis for the CareSearch Reward$ program to determine qualifying members
Creation and management of milestone plans for all assigned projects
Monitoring performance against established standards for strategic partners
Issues management and problem solving related to existing functionality within the current program as well as supporting systems and data structures like claims, reporting, tool, etc.
Member reporting and analysis
Assistance with strategic client consultation, communication and planning
QA and UAT on development supporting CSR$ and associated decision support solutions
Uses pertinent data and facts to identify and solve a range of problems within area of expertise
Investigates non-standard requests and problems, with some assistance from others
Prioritizes and organizes own work to meet deadlines
Provides explanations and information to others on topics within area of expertise
Bachelor's Degree or higher
1+ years of Digital product experience
3+ years Product Research / Analysis, Business Analysis or Project Management experience within a matrix organization
Communication (written, oral and online)
Ability to create conclusions based on data provided
Root cause analysis and solution
Attention to detail and commitment to high quality, on time deliverables
Demonstrated ability to manage and prioritize deliverables
Proven organizational skills with ability to be flexible and work with ambiguity
Background in analytical reporting and analysis - related to web and claims utilization
Experience with MS Project, MS Visio
Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.(sm)
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Job Keywords: Digital, Product Specialist, Product, Project Management, UAT, Minnetonka, Minnesota, MN, Wausau, Wisconsin, WI
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