Come join our team!
From full-service resorts and stylish hotels to condominium resorts and comfortable budget properties in Hawaii and the continental United States, Honolulu-based Aqua-Aston Hospitality manages about 50 properties across five distinct brands designed to suit any lifestyle, taste or budget – Aston Hotels & Resorts, Instinct Hotel Collection, Aqua Hotels & Resorts, Lite Hotels and Maui Condo and Home. For more information visit Aqua-Aston.com or call the 24-hour call center at (855) 945-4092. Aqua-Aston Hospitality is an operating business of ILG, Inc. (Nasdaq: ILG), a leading global provider of professionally delivered vacation experiences.
Provide customer service to assist future and/or in house guests with room reservations. Provide detailed information about the property, amenities, room features and room rates.
Describe and explain Maui region properties and unit configurations.
Book reservations accurately and efficiently utilizing telephone, internet, group booking fax, room lists and other forms of reporting.
Know, understand and utilize reservations systems of the property, CRO and virtual phone systems.
Become familiar with occupancy levels and rate availability for all properties for various time frames in order to assist with yielding, inventory management and strategy for unforseen circumstances.
Handle multiple tasks with a high level of patience, tact and diplomacy while collecting accurate information.
Work with the Manager Area Reservations to meet conversion percentage goals, revenue achievement and reporting requirement.
Gather detailed caller information and create leads for follow up as part of an outbound calling program.
Input call disposition and comments for use in reports and daily monitoring.
Cross sell Maui properties and assist in relocation strategies during high demand periods.
Adhere to property and company policies and procedures.
Perform other duties as assigned.
High School diploma or equivalent additional experience.
Customer service skills. Communication skills in the English language (written and oral). High level of organization and attention to detail. Basic computer knowledge including spreadsheets, documents and software.
Benefits and Compensation
We are committed to offering competitive pay and benefits to our employees.� We conduct regular compensation reviews to ensure that our employees continue to earn a fair and equitable compensation package relative to that of other industry competitors.