Desktop Support Intern

Company: Heartland Payment Systems ( Learn More )

General Information
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Job Description


The Desktop Support Intern is responsible for resolving incidents and support requests as well as meeting customer satisfaction and continuous service delivery demands. The Desktop Support intern will work in a dynamic, fast-paced environment and will be the central point of contact which provides services over the phone, through e-mail, and in person.

Job Details:

Main Duties and Responsibilities

  • To install and configure new IT equipment.

  • To diagnose and resolve software and hardware incidents, including operating systems (Windows and Chrome OS) and across a range of software applications.

  • To assist all users (remote and onsite) with any logged IT related incident/request when called upon and within the SLA guidelines.

  • To accurately record, update and document requests and incidents using the IT service desk ticketing system.

  • To resolve incidents and upgrade request for different types of software and hardware

  • To resolve incidents with printers, copiers and scanners

  • Track and maintain IT inventory

  • Mobile Device Support

  • Audio/Video conference setup and support

  • To maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.

  • Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization

  • We are an EOE F/M/D/V. 

    Global Payments, Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color creed, religion, sex, national origin, age, citizenship, disability, veteran status or any other protected status. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

    Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of responsibilities, duties and skills required.

    Job Requirements