Salesfloor Supervisor - Operations (East Liverpool, OH #7209)

Company: Sears ( Learn More )

General Information
US-OH-East Liverpool
N/A
High School
Full-Time
At least 1 year(s)
Negligible
True
False
Job Description

To serve, delight and engage our members while they shop their way. Supervises salesfloor associates, specifically in the operations areas. Ensures store team delivers a WOW customer experience. Oversees the store recovery process in assigned area.

JOB DUTIES/RESPONSIBILITIES:
* Makes eye contact, smiles and greets all members that come within 10 feet. Demonstrates "Take the member to the merchandise policy", showing pride in our brand
* Assist in handling and solving member needs, issues or complaints
* Provides direction, guidance and training to all associates in selling skills, customer service standards, product knowledge and front end operations to maximize sales, service and profitability
* Executes all Operations related communications on a daily basis
* Maintains a clean and safe working and shopping environment
* Coordinates with the replenishment team daily. Communicate accomplishments, successes and concerns
* Responsible for opening and closing the store
* Coordinates with Management and Back Room Lead on where to stage no home merchandise so there is an easy flow to the sales floor when opportunities exist
* Ability to quickly troubleshoot all system issues with real time resolutions following all current operating polices
* Is a student of the game in Integrated Retail with regards to systems, technology and digital devices, and can train others on the use of these tools
* Performs other duties as assigned

REQUIRED SKILLS:
* Strong reading, writing, verbal, and arithmetic skills
* Ability to lift and move merchandise, typically a minimum of 20lbs., but could be as much as 100lbs
* Ability to understand and follow verbal and written instructions
* Repetitive bending, lifting, stretching and reaching
* Shows Pride
* Ability to be cross trained

PREFERRED SKILLS:
* Proficient in store systems and Integrated Retail

JOB REQUIREMENTS:
* High school diploma or equivalent
* 1-2 years of related experience
* 18 years of age or older

Job Requirements