Customer Relation Specialist

Company: Blanchard Machinery Company ( Learn More )

General Information
US-SC-Columbia
N/A
Not Specified
Full-Time
Not Specified
Not Specified
False
False
Job Description

The primary purpose of this position is to establish a trusted/strategic advisor relationship with customers through various engagement tools and resources.

Essential Duties

• Contributes to a positive work environment and promotes the vision, mission and values of BMC.

• Completes all job responsibilities in a safe manner, promotes and champions a safe and healthy work environment.

• Responsible for answering questions about the company, products, services and other topics.

• Nurture existing customer contacts and offer solutions to customers/prospect inquiries.

• Respond to Rental inquiries, reserve equipment as necessary and collaborate with other branch personnel when coordinating reservations /pick-ups.

• Be a trusted/strategic advisor by fostering relationships with customers and drive continued value of Blanchard products and services.

• Build and manage strong customer relationships through customer interactions by optimizing opportunities through proactive communication.

• Engage with customers via phone, portal, email, text and chat to respond to requests, resolve issues, and answer questions.

• Determine the right course of action for customer requests/issues with a broad understanding of Blanchard product offerings.

• Serve as a focal point for creating, collecting, organizing, and updating the CRM in order to support business development.

• Optimize our lead acquisition processes through appropriate channels to increase opportunities in the sales pipeline and, when appropriate, ensure customers are connected to the appropriate sales representative.

• Responsible for achieving monthly targets that will support the larger goals of the customer communication center.

• Supports strategic outbound campaigns by helping targeted customers understand value of solution offerings.

• Other duties as assigned.

Requirements

• Bachelor degree in business related field preferred.

• 2+ years related customer service experience preferred.

• Results oriented and focused on continuous process improvement.

• Ability to adapt to changing priorities; meets deadlines and works well under pressure.

• Must possess a customer centric mindset along with the ability to build strong relationships.

• Excellent interpersonal, written and oral communication skills.

• Excellent listening skills and the ability to ask probing questions understand concerns and overcome objections.

Job Requirements