Area Manager

Company: GOLDMARK Property Management Inc. ( Learn More )

General Information
4 Year Degree
Not Specified
Not Specified
Job Description Position Summary

If you have a passion for serving others, fostering team development, and achieving excellent performance, we have a perfect opportunity for you!

GOLDMARK Property Management is seeking an ambitious individual to join our Area Manager team of 5 at our Fargo Home Office. The Area Manager will build and maintain a strong team through the analysis of various situations, development of strategic plans, communication of common goals and ability to execute objectives with a high level of integrity and service. The Area Manager will be responsible for leading their team of Site Managers and Maintenance Manager to deliver excellent customer service to our apartment residents which results in increased customer satisfaction while achieving consistent high-level performance of each managed property in their assigned portfolio. Their portfolio will consist of 1,500 apartments distributed amongst 5 offices in the Fargo area.  

GOLDMARK strives to make a positive impact on the lives of others. Our team needs someone who has proven ability to lead and motivate a team, demonstrates effective communication skills, and thrives in a team environment while being decisive and accountable. A four year degree in business or related subject or 3-5 years experience in management or related field preferred.  Experience in property management or CPM/ CAM certifications are desirable.

GOLDMARK Property Management is a dynamic company that serves the residents of over 16,500 apartment homes in ND, MN, and NE.  We offer competitive pay, a full benefits package, many opportunities to grow and develop, and a team driven by a culture of integrity and service.

Duties and Responsibilities

  • Ensure decisions made and work completed represent GOLDMARK culture.
  • Develop and implement effective sales, marketing and advertising programs to maintain maximum occupancy of properties.
  • Maximize net collected rent (NCR) for properties
  • Achieve net operating Income (NOI) budgeting goal by maintaining effective expense controls of properties.
  • Hire, train, develop and lead site staff to perform at maximum levels. Present a professional image at all times while representing the organization.
  • Ensure ongoing and proactive communication, coaching, feedback, and recognition to motivate employees. Complete regular performance reviews and recommend compensation changes for site staff. Address performance issues, up to and including termination, when necessary, in coordination Human Resources.
  • Ensure GOLDMARK policies and Procedures are implemented and followed.
  • Ensure compliance with all Fair Housing and EPA laws and regulations as well as government programs.
  • Prepare and manage annual operating budget for each property in the portfolio
  • Complete special projects and other duties as assigned.
  • Travel to sites and/or other locations is required.
  • Core Performance Responsibilities:

  • Customer Service Objectives
  • Net Operating Income (NOI)
  • Net Collected Rent (NCR)
  • People Leadership and Management/Development
  • Sales Management (including entering all prospects in to Voyager and sales skills secret shops)
  • Professional Development
  • Duties described above are not intended to be a comprehensive list of all activities, duties, and responsibilities required, employee may be asked to perform other duties as required.

    Knowledge, Skills, and Abilities

    Experience, Education, and Licensure:

  • Proven ability to lead and motivate a team to achieve consistent high-level results.
  • 3 - 5 years property management experience in a multi-family environment preferred.
  • A motivated, well-organized and self-directed individual who is a team player.
  • A strong leader who can motivate others to perform to their full potential.
  • Ability to multi-task, prioritizes responsibilities, manage time, as well as possess an orientation toward details.
  • Strong interpersonal and communication skills with ability to relate to a diverse group of people.
  • Familiar with federal, state and jurisdictional laws and regulations concerning multi-family housing, Fair Housing, and employee safety.
  • Ability to address and resolve potentially confrontational situations with employees, residents and vendors.
  • Ability to calculate figures and amounts such as discounts, interest, percentages, area and volume.
  • Four year Bachelor’s degree in business or related subject preferred; or three to five years’ related experience and/or training; or equivalent combination of education and experience.
  • Certified Property Manager (CPM), Certified Apartment Manager (CAM) or National Apartment Leasing Profession (NALP) certifications desirable.
  • Language Skills:

  • Ability to read, analyze and interpret general business information.
  • Ability to respond effectively to sensitive inquires or complaints.
  • Ability to write marketing materials in original and innovative style, write reports and business correspondence.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Reasoning Ability:

  • Ability to solve practical problems and deal with a variety of concrete variables in situations where limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, and schedule form.

  • ADA Specifications

    Physical Demands:

  • While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch our crawl; lift or move up to 25 ponds, and speak clearly and hear well.
  • Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision depth perception, and the ability to adjust focus.
  •  Work Environment:

  • Employee must be willing to work extend hours in a demanding and sometimes stressful environment. Evening and weekend work is required at times.
  • While performing the duties of this job, the employee may be periodically required to work outside and may be exposed to cold, rain, wind, and other weather conditions customary to their location.
  • Responsible for acting in a safe manner at all times and ensuring that other employees do not put themselves or others at risk; working safely is a condition of employment.
  • The noise level in the work environment is usually moderate.
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    #Property Management, #Hospitality, #Hotels, #multi-family

    Job Requirements