Password Reset Technician

Company: Kforce Technology ( Learn More )

General Information
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Job Description


Kforce has a client that is seeking a Password Reset Technician in Louisville, Kentucky (KY).Responsibilities:
  • Primary role is answering calls for resetting passwords for all applications (including applications from acquisitions) as well as domain password resets in a multiple domain environment
  • Other duties as assigned
  • Job Requirements


    • Excellent Customer Support phone skills
    • Good documentation skills for entering information into a ticketing system
    • Some analytical and problem-solving skills
    • High level of patience, empathy and courtesy in high call volume environment (60-80 calls per day)
    • Some overtime may be required
    • Some weekend work may be required
    Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.