Operations Specialist

Company: PeopleReady ( Learn More )

General Information
US-OK-Oklahoma City
$17.00 - $19.00 /Hour
High School
Full-Time
1 to greater than 15 years
Negligible
False
False
Job Description

PeopleReady is connecting people and work

We believe in creating limitless possibilities for employees, workers and customers. We are guided by our values: Be passionate, be accountable, be optimistic, be respectful and be true.

PeopleReady brings together three staffing companies - Labor Ready, Spartan Staffing and CLP - under one company, providing customers and associates access to the full range of services, expertise and opportunities we provide, all in one place. We put thousands of hardworking people to work in businesses across North America. There's a place for you here. PeopleReady is a wholly owned subsidiary of TrueBlue, Inc. (NYSE: TBI), a leading provider of specialized workforce solutions including staffing, large volume on-site workforce management, and recruitment process outsourcing.

As a PeopleReady employee you can:

  • Make a difference in other peoples' lives.
  • Be part of a dynamic and diverse team.
  • Be recognized for your contributions.
  • Grow and develop personally and professionally.
  • The Operations Specialist is responsible for providing support to the Business Manager by assisting with daily operations for one or more locations and works as a champion and advocate for the customer experience and service quality. Works on order management, operational excellence, and the delivery of well-matched, reliable and safe associates. The Operations Specialist reports directly to the Business Manager.

    What you'll do:

  • Provides exceptional customer service to existing customers and our associates.
  • Takes inbound orders from new and existing customers and enters them into the system.
  • Communicates with Recruiters/Recruiting Coordinators about certain skills/talent needed to fill an open order.
  • Calls customers to generate repeat sales; leverages customer relationships to drive value.
  • Performs job site visits as needed.
  • Executes against action plan to improve market performance as directed by the Operations Manager.
  • Assists with the development of customer relationships through high-volume telephone contact; this includes resolving customer problems, escalating concerns, and price quoting within the assigned parameters of authority.
  • Reaches out to customers to make sure they are satisfied with the assigned associates.
  • Acts with urgency to ensure that customer and associate needs are met.
  • Understands the requests of the customer and delivers the best fit when dispatching; ensures that dispatch decisions do not adversely affect individuals in a protected class; when needed, perform high volume outbound phone calls and messaging via our work alert technology to find qualified workers when trying to fill a job order.
  • Engages with existing associates and ensures satisfaction and safety.
  • Ensures associates are appropriately matched and dispatched to job sites to fill open orders.
  • Communicates importance of associate safety to associates and customers at every touch point.
  • Processes payroll for associates in a timely manner according to the payroll process parameters.
  • Ensures the appropriate written documentation is on file prior to processing payroll.
  • Ensures personal protective equipment is in good condition prior to loaning it to the associates and that it is collected back from the associates at the end of their shift.
  • Adheres to standard operating procedures and protocol.
  • Safety, Compliance and regulatory accountability. Creates a culture of safety. Proactively takes actions to contribute to lowering WSR.
  • Seeks ways to streamline processes for operational efficiency and excellence.
  • Contributes to the success of the team through positive, professional interaction and communication with others.
  • Enhances both the customer and worker experience.
  • Supports company values of integrity and respect through actions and commitment.
  • Reinforces and promotes a work culture that places emphasis on worker safety being #1.
  • Champion for diversity and inclusion - consistent with TrueBlue's commitment and core values.
  • What you bring to the table:

  • Associate's Degree preferred.
  • 3 years customer service and/or sales experience.
  • Experience with payroll and operations experience preferred.
  • Ability to meet deadlines under pressure.
  • Excellent communications skills, both written and verbal, and ability to persuade an audience.
  • Ability to effectively interact and build relationships with a diverse employee population.
  • Ability to market and sell the company's value proposition.
  • Ability to multi-task; ability to work well under pressure.
  • Very positive attitude and the ability to be empathetic and flexible.
  • Possess effective interpersonal skills with the ability to relate to all levels of management and employees.
  • Ability to read and interpret documents such as resumes and procedure manuals.
  • Valid driver's license.
  • Work Environment and physical demands:

    Frequently required to stand, walk, sit, talk, and/or hear for long periods of time. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move 25 pounds and occasionally more than 50 pounds.

    PeopleReady provides an excellent benefits package, which includes: 401(k), Employee Stock Purchase Program, Tuition Reimbursement and comprehensive Health and Welfare coverage including Medical/Dental/Vision and prescription drug benefits.

    We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic prote

    cted by law.

    Job Requirements