Sales Support Manager

Company: American Roll-on Roll-off Carrier Group, Inc. ( Learn More )

General Information
US-NJ-Woodcliff Lake
Not Specified
Not Specified
Not Specified
Job Description We are seeking an experienced Sales Support Manager to join our team. This role will ensure the sales support team assists customers in all aspects of their shipping needs while meeting all contractual and regulatory requirements. In addition, the Support Manager will ensure all daily booking requests pertaining to, cargo receiving at terminals, vessel load confirmation, vessel schedules, and reporting requirements are met. This role is responsible for the development and management of the sales support policies and procedures, and serves as backup to the department general manager.
Job Requirements
  • College degree preferred
  • 10 years of customer service or related ocean transportation experience, prior government experience preferred.
  • US citizenship required to access US government application
  • Extensive knowledge of the Universal Services Contract performance requirements and the associated government portal applications
  • Ability to evaluate information and develop solutions
  • Skilled in a full range of international customer service functions, including hazardous cargo, customs, and USDA procedures
  • General knowledge of Word, PowerPoint & Outlook. Advanced knowledge of Excel to include table formatting, pivot tables, complex formulas (i.e. VLOOKUP, concatenate)
  • Well organized and able to initiate process improvement, strong sense of urgency and ability to prioritize and delegate workload

Please note this position will be moving to Parsippany NJ Spring/Summer 2018

At American Roll-On Roll-Off Carrier Group, Inc., our employees enjoy a comprehensive benefits package, including:
  • Medical,
  • Dental,
  • Vision,
  • Flexible spending accounts,
  • Life insurance,
  • 401(k) plan with company match,
  • Business casual dress environment
  • and more.
American Roll-On Roll-Off Carrier Group, Inc. is an Equal Opportunity Employer.For more information about us, visit our website