Vice President Client Services, HealthSparq

Company: Cambia Health Solutions ( Learn More )

General Information
5 to 7 years
Job Description Vice President of Client Services - HealthSparq

Portland, OR

The Vice President of Client Services will serve as a key member of the HealthSparq leadership team partnering with and reporting to the CEO. This role demands a positive and engaging leadership approach and a commitment to build and maintain a customer centric culture. S/He will leverage their leading-edge customer and operational experience to continually increase client satisfaction and retention. The VP Client Services will help make the CEO's vision a reality through sound day to day strategy implementation and execution to sustain rapid growth.

The ideal candidate…

  • Has a history of highly successful operational leadership in nimble, fast growing (tech, health) companies, scaling them for further growth, building and optimizing infrastructure and processes
  • Is naturally inclined to solve complex problems, implement solutions, and inspire focus and results
  • Embodies and understands the entrepreneurial mindset
  • Keeps the company's high-level strategy front-and-center while understanding the details of day-to-day execution to ensure what needs to happen does happen
  • Job Requirements

    In this role, you will:

    • Be responsible for the overall leadership, management and administration of HealthSparq's implementations and client support operations. This role will lead the front-line Customer Support, Implementation Teams and Account Management
    • Teams and is responsible for developing and implementing strategic, long term operational best-practices, plans and procedures.
    • Be responsible for the overall leadership, management and administration of Implementation, Professional Services and Support Operations Teams.
    • Develop and implement operational philosophy, goals, strategic interests and priorities.
    • Create and maintain executive level relationships with clients.
    • Represent Healthsparq in the market with clients and prospects.
    • Create and measure core KPIs for client success.
    • Direct the continued evolution of the organization with a focus on execution and quality, consistently and predictably delivering service through standard, repeatable processes.
    • Establish and maintain strategic and effective relationships with internal and external clients and stakeholders.
    • Forecast and establish goals and performance objectives that align with the goals of the business.
    • Prepare and implement the department budgets.
    • Monitor, measure, and report results. Hold direct reports accountable for achieving the goals and meeting performance objectives and constantly strives to ensure cost savings opportunities and efficiencies are being achieved.
    • Provide ongoing leadership to employees by facilitating and making timely decisions, providing effective communication and helping motivate leadership throughout the operations management
    • Actively participate in the HealthSparq Leadership Team, including working with executive management and others to identify client service opportunities, account management and implementation needs and develops strategic and tactical plans to address customer's requirements.

    Minimum Requirements:

    • Demonstrated strong leadership skills with a proven ability to grow implementation and customer support teams in fast-paced environments and to establish standard, repeatable best practices and processes.
    • Demonstrated competency in strategic thinking and leadership with strong abilities in client relationship management.
    • Ability to develop and execute strategic goals and objectives and conduct and implement planning activities.
    • Strong software or SaaS implementation skills to turn strategy into tactics and execution with
    • Demonstrated, thorough knowledge of general principles of finance, budget, project management, implementations, customer support and the various systems used.
    • Proven ability to re-engineer unit processes, systems and culture.
    • Communicate effectively, both verbally and in writing, regarding complex or sensitive issues and regulations.
    • Ability to negotiate and resolve complex agreements, contracts and service arrangements with diplomacy and persuasiveness.
    • Professional courage to raise issues and obstacles to success in a constructive and facilitative way that impacts ability to meet desired results.
    • Proven ability to work with multiple teams throughout HealthSparq to develop new business processes to support client initiatives.

    HealthSparq employees are part of the larger Cambia family of companies, which seeks to drive innovative health solutions. We offer a competitive salary and a generous benefits package. We are an equal opportunity employer dedicated to workforce diversity and a drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sex, sexual orientation, gender identity, disability, protected veteran status or any other status protected by law. A drug screen and background check is required.

    HealthSparq is all about helping people make smarter health care choices. How do we do it? By offering the most relevant, personalized and timely data possible and offering it to consumers when they need it. With over 70 health plan clients that reach over 72 million people, HealthSparq is uniquely positioned to help people make better sense of their health care.

    Cambia Health Solutions is a nonprofit total health solutions company with community roots dating back to 1917. We advocate for transforming the health care system by making health care more affordable and accessible, increasing consumers' engagement in their health care decisions, and offering a diverse range of products and services that promote the health and wellbeing of our members. Cambia's portfolio of companies spans health care information technology and software development; retail health care; health insurance plans that carry the Blue Cross and Blue Shield brands; pharmacy benefit management; life, disability, dental, vision and other lines of protection; alternative solutions to health care access and free-standing health and wellness solutions.