Technical Product Software Specialist
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Our client in Enfield, CT is looking for an energetic, Technical Product Software Specialist to join their team.
Support software products
Drive the technical excellence and service effectiveness for designated product lines in order to improve customer satisfaction
Invest in developing the highest level of system technical expertise in order to effectively support customers and employees.
Identify and deliver technical training for customers, third party service providers and employees.
Lead the highest level of technical support within Company to develop resolution action plans to fix both the product and customer issues.
Work with Sales, Marketing, Service and Third-Party Service organizations for successful customer outcomes and conducts after action reviews to drive preventive measures and training.
Check, service and repair supported products in the field as necessary.
Participate in pre-and post-sales planning for software implementation at customer site.
Perform software installation and customer training on the software products at customer site
**Requires occasional emergency on site customer visits, sometimes on short notice to resolve the most challenging product and or customer issues.
Skills and Experience:
Associate's degree (A.A.) or equivalent from a two-year college, technical school or equivalent military training.
3-5 years' experience supporting software products.
Plus for A+, Security+, Network+ or equivalents.
Plus for experience with Exchange, SQL, Java, html, vbasic, python.
CERTIFICATES, LICENSES, REGISTRATIONS:
Valid driver's license required.
Must maintain a good driving record.
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