Top 3-5 Must Haves:1. HVAC/Mechanical Office experience2. Scheduling/Dispatching3. High Volume Inbound Calls4. Customer Service Company Job Description:* Handling of customer contacts with a professional, friendly attitude* Accurately matching the contact with the proper resource* Dispatch of service requests to technicians via a variety of platforms* Maintenance of the service requests database* Coordination of workload with a parallel department in Canada* Scheduling and coordination of Field Service Technician site visits
8:30am - 5:30pm (as they get busier and introduce new products, those hours may go as late as 8:00pm - OT pay available)
Education/Experience - High school diploma- Certification/additional education in the HVAC industry preferred not requiredMeasurement of Qualifications:- 2 plus years of experience in the HVAC industry (installation, troubleshooting for residential or commercial) Soft Skills:- Communication skills - must be articulate- Self Motivated- Excellent written skills- Organizational skills
Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit aerotek.com.