Clinical Informatics Specialist Full Time

Company: Saint Alphonsus

General Information
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Job Description Department:
ID601_73511 Clinical Informatics Sahs
Expected Weekly Hours:

Position Purpose:

Job Description Details:

General Summary And Purpose:

Supports the SAHS Department of Clinical Informatics through training and education of end users consisting of clinic office staff, Ancillary, Nursing, and Physician, to effectively manage the Electronic Health Record (EHR). Develops and maintains training plans and enables end users to maximize understanding of clinical applications within their workflow to meet documentation guidelines. Performs routine healthcare application support, installation, and maintenance. Provides telephone support for all end users and evaluates and prioritizes incoming requests for assistance from end users experiencing problems with software, hardware, networking and other computer-related technologies. Identifies, investigates and researches user questions and problems as well as recognizing, researching, isolating and resolving information systems problems. Participates in system review, design, development, and testing. In most instances, the Clinical Informatics Specialist will be directed to specialize in clinic and or hospital support.

Skills, Knowledge, Education And Experience:

  • Bachelor's degree in Nursing, Business Management or organizational behavior required. An equivalent 1:1 education/information systems experience, including formal job training in software configuration or support, may be substituted for each year of college not completed. Examples include Cerner, Epic, NextGen, Eclypsis, Meditech.
  • A minimum of five years combined clinical work experience and or supporting electronic health record users in systems such as Cerner, Epic, NextGen, Eclypsis, Meditech preferred.
  • Current, unrestricted driver's license required.
  • Demonstrated ability to be self-directed, collaborative, to escalate appropriately, to communicate clearly, and to learn quickly, with strong attention to detail.
  • Strong project management skills associated with teaching and testing plans for large-scale projects and/or complex department operations and training.
  • Strong interpersonal skills, with demonstrated success at communicating effectively with all levels of the organization, especially senior leadership, medical staff, and department heads.
  • Leadership abilities and demonstrated credibility with peers and physicians as evidenced by respectful relationships and proven ability to persuade and influence decision-making and behavior change.
  • Consistently demonstrates a positive, enthusiastic and confident "can do" attitude toward change and Clinical Informatics.

  • Essential Functions:

  • Knows, understands, incorporates, and demonstrates the Organization's Mission, Vision, and Values in behaviors, practices, and decisions.
  • Is well versed with the functionality of the EHR Cerner and/or NextGen EHR as it pertains to clinical workflow (Clinic, Ancillary, Nursing, and Physician) and supports the clinical staff in adaptation to and optimization of use of the Electronic Medical Record (EMR).
  • Demonstrates conceptual understanding and proficiency in use of the EHR Cerner and/or NextGen suite of applications
  • Demonstrates exceptional communication skills in highly charged emotional situations.

  • Independently identifies learning needs, styles and barriers of individuals requiring additional assistance with changes in work flow, and initiates appropriate method of teaching while providing a safe learning environment.
  • Develops training documentation and process flows to enable quick concise learning tools.
  • Frequently rounds at the elbow with end-users to evaluate current workflow optimization with the EMR and defined process flows.
  • Provides a leadership role in the orientation and engagement of end-users to the use of the EHR and CPOE as directed by the leadership team.
  • Promotes participation to assist in the fine-tuning design, implementation, and evaluation of the Cerner EHR and/or NextGen EHR software from the end-users point of view.
  • Maintains responsibility to see end-user satisfaction is achieved toward the established goals for training and implementation.
  • Provides direct support to end-users through additional training, training materials and/or "at the elbow support" to incorporate Quality Measures/Indicators as identified by Performance Improvement and/or Patient Safety directives.
  • Recognizes and communicates issues/occurrences utilizing established lines of authority, and assists in identifying ways to resolve variances or unacceptable outcomes.
  • Works flexible hours during go-lives, up-grades, enhancements, downtimes, etc including weekends and nights.
  • Requires frequent travel within SAHS facilities as well as infrequent travel to other sister ministry organizations and Trinity Health located in other states.

  • Trinity Health's Commitment to Diversity and Inclusion

    Trinity Health employs more than 120,000 colleagues at dozens of hospitals and hundreds of health centers in 21 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

    Trinity Health's dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.
    Job Requirements