ROLE : IT Specialist (Technical Writing)
LOCATION : Memphis TN
DURATION : 6+ Months Contract . . . !
PRIMARY PURPOSE: To provide mentoring and support to other writers; to create and maintain software, technical, online and help systems documentation, reference and maintenance guides, Web pages, articles brochures and other information using diverse communication and publication methods; to create documentation for software release enhancements; and to ensure internal and external communication of pertinent enhancements.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
Leads and reviews output of other writers. Assists in the development of style and rules governing technical communications and documentation. Advises, assists and contributes to design and direction of technical communications and documentation within the department ensuring integrity, consistency and adherence to the corporate vision. Researches, writes, edits and maintains various forms of media regarding software enhancements, technical procedures, processes and other information; interprets highly-technical and intensive notes and transforms into user-friendly and easy-to-understand documentation. Writes technical communications and documentation involving discussions on subject matter with programmers and other experts to become more knowledgeable and familiar with company software and technology. Creates, edits and designs content for various Web sites - Internet, Intranet and Online Help. Contributes creative skills as needed for: 1) writing special interest and employee relations articles; 2) designing and creating brochures, guides, publications, internal and external communications, report samples, promotional materials; 3) graphic designs for illustrations, charts and photographs included in publications; and 4) other assignments as needed. Assists other departments with technology-related projects by writing, editing and reviewing creative materials as well as providing information and direction.
ADDITIONAL FUNCTIONS and RESPONSIBILITIES
Performs other duties as assigned. Supports the organization's quality program(s). Travels as required.
SKILLS & KNOWLEDGE