Customer Service Manager

Company: OfficeTeam ( Learn More )

General Information
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Job Description Ref ID: 00701-0010256934

Classification: Customer Service

Compensation: DOE

Exciting Temporary to Full Time Opportunity for a Customer Service Representative! OfficeTeam has partnered with a growing organization to provide career opportunities in the customer service department. The Customer Service Representative role is one of the most critical roles in the company, being responsible for the care and resolution of customer issues. The daily responsibilities for this role include but are not limited to fielding all inbound calls from both existing and potential customers; providing stellar customer service by identifying the customers needs, researching the request, coordinating with other departments to ensure the proper expectations are set before conveying those to the customer; appropriate and timely follow up with customers; live time documentation of each conversation, including as many details as needed; effectively communicating with other departments to ensure that all information is accurate and expectations are clear both internally and with the customer; utilizing the internal tracking system as well as Microsoft Suite for tracking of product and communication; and any other ad hoc projects as needed. The average calls received per day per Customer Service Representative is approximately 50-75 calls. The ideal candidate for this role will have the following experience and education: Previous experience working in a call center with a volume comparable to that outlined above At least 3 years of recent customer service experience in a corporate environment Proficiency in Microsoft Suite is required, including Word, Excel and Outlook Prior work experience utilizing an internal database and the ability to learn another quickly Excellent written and verbal communication skills This is a temporary to full time opportunity with the potential for growth in the future! Our client is focused on employee engagement and provides a plethora of benefits including parking, on site cafeteria and much more! If you meet the qualifications outlined above and are interested in this role, please apply today!
Job RequirementsSwitchboard - Phones 1 - 10 Lines, Data Entry, Customer Service, SAP

OfficeTeam is the world's leader in professional staffing for office support jobs, focusing exclusively on the temporary and temporary-to-full-time placement of professionals in the administrative field. We are faster at finding you work because of the depth of our client network. Specifically, our professional staffing managers connect with thousands of hiring managers in North America every week to find your office support job opportunities. We evaluate all of our OfficeTeam temporaries' skills and match them with the needs of top employers in their area.

Apply for this job now or contact us today at 888.981.6731 for additional information.

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