Order Fulfillment Mgr

Company: WOW! Internet Phone Cable ( Learn More )

General Information
US-GA-West Point
Not Specified
Not Specified
Not Specified
Job Description


This role will involve management and deployment of all business customer installations. Working in an agile manner, the job will drive the implementation of new strategic business customers.

Duties and Responsibilities:

  • Lead the overall scoping, planning, execution, and on-time delivery of business service projects.
  • Define resources, schedules, and ROI
  • Create strategies for risk mitigation and contingency planning
  • Maintain timelines and develop deployment plans for strategic business projects
  • Efficiently identify project issues and work for timely resolution
  • Create and maintain technical and project documentation
  • Ensure that technology standards and best practices are maintained across the organization
  • Ensure communication is timely and accurate to all involved
  • Manage a team of Order Coordinator including scheduling, coaching, and disciplinary action if needed
  • Other duties as assigned.
  • Qualifications:

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Architecture and deployment experience building business class complex IP and voice networks.
  • Experience of customer installations use in real-time telecomMSO environments.
  • Ability to architect and lead order coordinators deployment teams across all markets.
  • Strong understanding of the Agile business model
  • Experience in following areas would be beneficial
  • Intelligent Automation
  • Data Mining
  • Analytics
  • Business Rules
  • Business Processes/Workflows
  • CEP/ESP life cycle
  • The role will require the applicant to be focused, goal driven and possess an obsessive attention to detail. Applicant must be a team player who can motivate as well as provide coaching as needed. Must be able to work under pressure, along with demonstrating solid time management skills and demonstrate a winning attitude.


  • Bachelor's degree or equivalent work related experience required.
  • 5-10 years of service delivery management experience required

  • Physical Demands/Working Conditions:

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • regularly required to talk and hear
  • frequently required to sit, stand, bend at the knees and waist, and walk
  • required to use hands to type, handle objects and paperwork
  • required to reach and hold on to items at chest level or reach above the shoulder
  • required to use close vision and be able to focus
  • Must be able to travel for business purposes on an occasional basics.
  • WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity employer

    Job Requirements