Help Desk

Company: Robert Half Technology ( Learn More )

General Information
$17.00 - $20.00 /Hour
Not Specified
Not Specified
Not Specified
Job Description Ref ID: 00900-9500905771

Classification: Help Desk/Tech Support II

Compensation: $17.00 to $20.00 per hour

Our client is looking for a Help Desk Technician for a contract to full-time position in Buckhead, GA. Email: [Click Here to Email Your Resumé] for more info The Help Desk Technician 2 is responsible for responding to telephone calls, email and personnel requests for onsite technical support. Essential Job Duties Identify, research and resolves technical problems Document, track and monitor problems to ensure timely resolution Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems Correct application issues, solve network and security problems and identify common PC software and hardware problems Provide hardware support of PCs and Laptops, such as installing replacement hardware or upgrading hardware Support Software/Hardware on equipment such as, Scanners, Copiers, Printers, Monitors and other peripherals Provide support for Windows XP and Windows 7 by evaluating and troubleshooting issues including running in-depth diagnostics Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software Perform other duties as assigned by management
Job RequirementsHigh school diploma or GED required Associate degree is preferred Minimum 1 year of related work experience required Excellent organizational, written, and verbal communication skills Computer literate and familiar with help desk procedures Knowledge of systems software sufficient to determine if a malfunction is in the hardware or in the software Ability to install and deploy Windows based computers Possess working knowledge of Microsoft Office Suite of products including Word, Excel, Access and PowerPoint Knowledge of Internet Explorer software usage and configuration Ability to lift up to 60 pounds required

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888.674.2094 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2017 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.