Marketing Executive - Latin American Marketing (Corporate)
MGM Resorts International
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It is the primary responsibility of the Marketing Executive to assist in maintaining the property’s casino customer base while expediting processes to ensure excellent customer service. The Marketing Executive will use appropriate judgment to execute casino customer requests. All duties are to be performed in accordance with MGM Resorts International Marketing polices practices and procedures.
Evaluate customers’ casino activity to provide corresponding incentives and may have authorization to prove minimum amount of allowance (i.e. room, food, beverage, event tickets, promo chips, free play, airfare or discounts).
Assist in maintaining and developing property’s customer base through meeting and interacting with customers.
Ensure customers from assigned regions are greeted upon check-in & check-out, and provides personalized service throughout their stay to the satisfaction of the customer.
Process customers’ reservations by using VIPR/INTER RIDE, OPERA & PATRON management systems.
If authorized, grant marker authorization limits to qualifying customers.
Attend special event functions when appropriate to promote marketing efforts and greet customers.
Maintain highly confidential customer information by enforcing the privacy of all guests and limits requests for information about such guests in accordance with company policies.
Resolve customer disputes and complaints to the satisfaction of the customer and the company.
Comply with all local laws, Title 31 and attends all the mandatory compliance and training sessions.
Perform other job related duties as requested.
Must be able to communicate effectively in the language from assigned region:
Latin America Marketing – Spanish and/or Portuguese etc.
Proof of eligibility to work in the country located.
Shows flexibility in working a variety of shifts.
Excellent customer service skills.
Able to lead and mentor a team.
Have interpersonal skills to deal effectively with all business contacts.
Professional appearance and demeanor.
Work varied shifts, including weekends and holidays.
High school diploma or equivalent.
Able to effectively communicate in English, in both written and oral forms.
At least 2 years hotel operations, casino marketing, VIP services or table games.
Previous experience working in a similar resort setting.
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