Help Desk - Nintendo

Company: Aerotek ( Learn More )

General Information
$16.00 - $18.00 /Hour
Not Specified
Not Specified
Not Specified
Job Description

Aerotek - Nintendo of America Inc.


* Technical Degree or higher
* Advanced knowledge of networking concepts (routing, switching, OSI layer model, VLAN, etc)
* Understanding of network protocols/technologies (TCP/IP, TLS/SSL, FTP, DNS, etc)
* Familiarity with Windows security solutions (Group Policy, Active Directory, Administrative Tools, Bitlocker, etc)
* Mobile device configuration and troubleshooting (iOS and Android)
* Knowledge of A/V technology concepts and standards (HDMI, HDCP, NTSC, PAL, etc)
* Troubleshooting Cisco VoIP devices
* Experience with scripting languages, preferably PowerShell
* Excellent Microsoft Office application skills and advanced knowledge in Outlook mail client
* Advanced understanding of Active Directory
* Web browser support (Internet Explorer, Firefox, Chrome, and Edge)

* Research and implement priority-based customer service response levels
* Form, implement, and follow general support structures and workflows
* Collaborate with key management to form relationships with departments that are relied upon to support Product Testing
* Create and organize workflow-related documentation and processes
* Develop and organize regular research timelines for process and technology improvements
* Provide basic scripting support for the department

About Aerotek:

Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Job Requirements