Lennox International (LII) is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets. Beginning over a century ago, Lennox International has built a strong heritage of Innovation and Responsibility. Our position as an innovation leader continually inspires us to promote more efficient energy use and a healthier environment through our product operations. Our engaged and diverse workforce is committed to providing climate control solutions that provide the most value and comfort for our customers. We are proud to have instilled a shared sense of responsibility and commitment among our approximately 10,000 employees located throughout North America, South America, Europe, Asia, and Australia.
The Counter Sales Associate is a trusted advisor to customers and helps to resolve parts or equipment issues with sale and timely delivery of quality parts and solutions offerings. They are responsible for processing customer orders and responding to their inquiries, questions or complaints regarding Parts services and finds solutions to ensure customer satisfaction and future sales. They have solid understanding product offerings, achieving sales goals and administer order management processes.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Actively engages with both counter customers and phone customers to fully identify needs, respond to inquiries or questions, and offer timely quality solutions.Engage every customer when they enter store, before they reach the counterProvides technical support to customers.Drives sales by having maintained current knowledge of all portfolio offerings and leverage technical knowledge to provide value propositions to the customers.Drives sales by identifying related products or add on extensions needs and making customers aware of product promotions and adding lines to parts orders.Determines best method to resolve problems to ensure customer satisfaction and company adherence to policies.Makes outbound calls including marketing new products.Occasionally visits external customers to better understand their needs and potential sales opportunities in future.Parts identification and troubleshooting, beyond OEM parts.Identify items which meet the needs uncovered during conversations with customers in store, on phone and at customer site and submit them for addition to showroom portfolio.
Executes quote and order management processes with high level of accuracy to expedite the fulfillment process and ensure customer satisfaction and timely delivery – entering quotes and invoices and follow through on fulfillment.Helps plan store customer and vendor events.Completes training as required, including safety training, certification and testing.Reinforces culture of safety by utilizing all appropriate resources to safely perform all functions of the job.Understand and execute processes and standard work.Identify new opportunities for process improvements.
Completes cycle counts.Inventory management – back orders, PO receipts, transfers.Responsible for staging, shipping and receiving parts, equipment, and supplies.Stocks the parts store with an appropriate amount of merchandise.Responsible for inventory control and bin location.Enters inventory into software system.Manages will calls.May deliver parts to customer locations or job sites.Practices safe material handling techniques.Filing of M/S’s, freight bills of lading, equipment packing slips, etc. for inventory reconciliation and audit purposes.Responsible for filing of freight claims for damaged goods.Manages transfers.
Winning Culture: As part of overall responsibilities
Genuinely and effectively works with diverse team of different backgrounds and experiences to achieve business results.Mentors and assists with onboarding of new associates.Continuously seeks out opportunities for learning.Participates in different team and community involvement activities.Recognizes others for work well-done.Demonstrates engaging customer-facing behaviors and customer service.Flexibility to work overtime/weekends, as required.
Requires a high school diploma or an equivalent combination of education and experience. Requires at least 2 years related experience. Strong oral and written communications skills. Strong computer skills required; Microsoft applications. Knowledge of HVAC systems required. Must be able to lift up to 50 lbs.