Performs Level 2 desk side support of desktop/laptop/tablet hardware and software as well as plotters, scanners, printers and other peripheral devices.
Responsible for configuration, setup and deployment of hardware and software to end users. Identifies malfunctioning hardware and/or software for the purposes of implementing necessary corrective actions, resolves technical problems and provides ongoing support. Performs routine computer equipment and software installations, troubleshoots, maintains and resolves any related problems. Desktop/laptop re-imaging, and replaces defective hardware and applications.
May utilize a variety of Operating System principles and tools to facilitate effective solutions that improve process design.
Associate degree or industry-recognized certificate (i.e. the completion of a core group of courses designated by the institution) in an information technology related discipline is preferred; other non-Information Technology degrees will be considered. - degree in an information technology-related discipline; other non-Information Technology degrees will be considered.
Industry certification (such as Microsoft) is preferred.
Solid customer support skills and telephone skills. Bachelor degree in an information technology-related discipline; other non-Information Technology degrees will be considered.
3 years of experience and/or Bachelor Degree
Microsoft Office support experience
Desktop.Laptop Troubleshooting support
iOS and Apple product troubleshooting support experience