Computer Technician

Company: NWN Corporation ( Learn More )

General Information
Not Specified
At least 1 year(s)
Not Specified
Job Description

NWN is recognized as one of the top 16 Cisco partners in the U.S. and a leader in the IT services industry with many awards and elite certifications from Hewlett Packard, NetApp, EMC, Microsoft and VMware to name only a few. With over 600 employees in 12 locations across the U.S. the company is on a fast track to even greater success. If you're a top performer looking for a new opportunity we want to talk to you!

NWN is looking for Computer Technicians to join our team in Houston, TX. These are 2+ month contract assignments, Monday - Friday 8:00 AM - 5:00 PM with some weekend work.

The scope of essential job responsibilities includes but is not limited to:

  • Delivering quality services for one or more technology practices.
  • Configuring, installing, troubleshooting and repairing desktop, network and systems infrastructure solutions for our customers.
  • Meeting the billable/chargeable targets set by the company. Billable and chargeable time should consist of assessments, planning, design, configuration, installation and support of the solutions offered by the practice.
  • Accurate and timely tracking of client work, service calls, and related documentation.
  • Attending seminars as requested by the Professional Services Management Team.
  • Administration: Consistent and accurate time entry input.
  • Travel: To Customer sites as needed.
  • Provide logistical support for shipping and delivery to local region.
  • Loading/unloading of product/equipment.
  • Inventory/audits/stocking/shipping/receiving.
  • Prepare pallets/shrink wrap etc.
  • Trash removal/disposal.
  • Warehouse duties (cleaning, sweeping, organization etc.).
  • Provide deployment and logistical support.
  • Ability to lead deployment teams.
  • Assembly, configuration and installation of equipment (desktop computers, laptops, monitors, printers, etc.).
  • End point configurations, imaging, asset tagging, laser engraving, staging etc.
  • Create engraving files.
  • Upload/manage/deploy gold standard images.
  • Create custom asset tags.
  • Pick-up/drop off equipment.
  • Google management services.
  • End point diagnosis, repairs (break/fix) and quality control.
  • Data migrations.
  • Provide inventory shipping and receiving support.
  • Obtain/maintain various manufacturer certifications (HP, Fujitsu, Lenovo, Dell etc.).
  • Complete training as required.
  • The scope of additional job responsibilities includes but is not limited to:

  • Provide input for templates used to improve the quality of the service delivery process.
  • Acquire technical certifications per training plan.
  • Attend technical classes and web training.
  • Job Requirements

    The successful candidate for this position will meet these minimum requirements:

    • Access to a vehicle and a clean driving record is required if driving.
    • Capable and comfortable driving up to 26' box trucks (no special license required.)
    • A phone reimbursement could be provided, if consistent driving is required.
    • Ability to work evenings and weekends as required.
    • Must be able to lift (~50) pounds of weight.
    • Strong written/verbal communication skills, critical thinking and problem solving or troubleshooting skills.
    • Must possess excellent time management skills.
    • Strong client service skills.
    • Strong organizational and multi-tasking abilities to keep track of multiple tasks.
    • Must be a team player, yet work well independently.
    • Comptia A+ certified, preferred.
    • 1-2 years of PC, laptop and printer configuration/installation.
    • Excellent desktop technical support experience.
    • High school diploma or equivalent experience and knowledge/ some college preferred.