Long Term Care Administrative Assistant

Company: KEPRO, Inc. ( Learn More )

General Information
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Job Description KEPRO is a rapidly growing national quality improvement and care management organization. We work to ensure that over 1 billion people receive the right care, at the right time, in the right setting. KEPRO is seeking resumes for a highly experienced professional

Long Term Care Administrative Assistant

Department:   Long Term Care

FLSA Status:    Non-Exempt

Position Summary:

The Long Term Care Support Staff provides a broad range of administrative service support to the WV Aged and Disabled Waiver, Personal Care, and Nursing Home team and to the external customer.  The position supports the clinical staff with day-to-day functions as well as performing primary customer service and technical assistance functions.  The support staff provides telephone support to ADW members and providers/facilities. 

Essential Functions:

  • Provides program support to the Long Term Care programs that includes scheduling ADW assessments
  • Preparing and mailing notice of decision and other program letters
  • Assist callers with billing, CareConnection©, general program and other questions/concerns
  • Other duties as assigned. 
  • Education, Experience and Skills: 

  • Candidates must have a high school diploma or GED equivalent (advance degree/certificate preferred)
  • 1-2 years in an administrative support or customer service position
  • The preferred candidate will possess knowledge of the Aged and Disabled Wavier program policies and procedures.
  • Applicant must have excellent customer service and communication skills, must be able to multi-task and prioritize, must have experience with Microsoft programs, experience with ADW, Personal Care, and C3 CareConnection© preferred, and be flexible.
  • KEPRO offers challenging careers, excellent benefits and opportunities for advancement. Only those candidates identified for an interview will be contacted. No Phone Calls Please.  Visit our website at www.KEPRO.com for more information on the KEPRO Family of Companies.   

    EOE AA M/F/Vet/Disability

    Job Requirements