Customer Service Specialist

Company: Manpower ( Learn More )

General Information
High School
Not Specified
Job Description

We have a job opening for a full-time Customer Service Specialist in our Millwood, WV location. A Customer Service Specialist is someone who has the primary role of acting as a point of contact between the customer and our warehouse operations.

Must be able to provide general customer service functions to our customers with product information, obtaining price quotes, processing orders/returns and discrepancies, providing website assistance, verifying pricing, etc.
Key liaison between operations and the customer to resolve order related issues
Work with customers to ensure streamlined communication on stocking levels, item usage and product changes
Initiate required action for response to customer service requests for order changes, including the maintenance of order/customer information and communicates changes to the appropriate personnel/departments
Resolves product or service problems, including missed shipment resolutions and backorder fulfillment and reporting
Recommends potential substitutions by analyzing customer needs and product availability
Customer site visits for meetings and/or daily job functions as needed.

Must have excellent typing skills, strong computer skills, proficient with excel and work required.

Who is Manpower?

Locally owned, but globally connected, Manpower is a full service staffing and human resources company that provides thousands of jobs every year across West Virginia, Ohio and Kentucky. Manpower provides recruitment and assessment, training and development, career management, outsourcing and workforce solutions across the region.

For more information on exciting local employment opportunities and to register with us, please visit or follow us on facebook at Manpower WV.

Manpower is an EEO/AA/ADA/Veterans employer

Job Requirements