Senior Lost Time Claims Adjuster - Workers Compensation

Company: PMA Companies ( Learn More )

General Information
Not Specified
Not Specified
Not Specified
Job Description As a member of our claims team, utilize your knowledge of Workers Compensation to independently investigate, evaluate and resolve assigned claims of a more complex nature in order to achieve appropriate outcomes. In this position you will administer and resolve high exposure claims in a timely manner in accordance with legal statues, policy provisions, and company guidelines.


  • Promptly investigate all assigned claims with minimal supervision, including those of a more complex nature
  • Determine coverage, compensability, potential for subrogation recovery, and second injury fund (when applicable)
  • Alert Supervisor and Special Investigations Unit to potentially suspect claims
  • Ensure timely denial or payment of benefits in accordance with jurisdictional requirements
  • Establish appropriate reserves with documented rationale, maintain and adjust reserves over the life of the claim to reflect changes in exposure
  • Negotiate claims settlements with client approval
  • Establish and implement appropriate action plans for case resolution including medical and disability management, litigation management, negotiation and disposition
  • Work collaboratively with PMA nurse professionals to develop and execute return to work strategies
  • Select and manage service vendors to achieve appropriate balance between allocated expense and loss outcome
  • Maintain a working knowledge of jurisdictional requirements and applicable case law for each state serviced
  • Demonstrate technical proficiency through timely, consistent execution of best claim practices
  • Communicate effectively, verbally and in writing with internal and external parties on a wide variety of claims and account issues
  • Provide a high degree of customer service to clients, including face to face interactions during claims reviews, stewardship meetings and similar account-specific sessions
  • Authorize treatment based on the practiced protocols established by statute or the PMA Managed Care department
  • Assist PMA clients by suggesting panel provider information in accordance with applicable state statutes
  • Demonstrate commitment to Company's Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards and laws applicable to job responsibilities in the performance of work.
  • Job Requirements
    • Bachelor's degree, or four or more years of equivalent work experience required in an insurance related industry required
    • At least 3-5 years experience handling lost time workers compensation claims; past experience with Michigan, Illinois, and Indiana jurisdictions are required
    • Associate in Claims (AIC) Designation or similar professional designation desired
    • Familiarity with medical terminology and/or Workers Compensation
    • Strong organizational skills with demonstrated ability to work independently and deal effectively with multiple tasks simultaneously
    • Proven critical thinking skills that demonstrate analysis/judgment and sound decision making with focus on attention to details
    • Strong verbal, written communication skills and customer service skills
    • Computer literacy, including working knowledge of MS Office Product Suite, i.e. Word, Excel, PowerPoint
    • Ability to travel for business purposes, approximately less than 10%