Manager of Customer Care, Key Accounts and Resolution - Are you ready to make a difference?
School Specialty is dedicated to changing education for the better. That means working closely with educators, sharing experience, and traveling into unchartered territories together. - Are you ready to join us on the journey?
The Manager of Customer Care, Key Accounts and Resolution reports to the leader of Customer Care and is accountable for assuring the School Specialty Inc. key and international accounts receive consistent, high levels of service that drive increased loyalty and deeper relationships. This position supports the creation and execution of service to sales strategies that affect all areas of Customer Care and make measureable contributions to top line growth. Position also leads the resolution team which delivers fast and effective resolution of urgent and complex customer and business issues. Effectively leads supervisors, key account and resolution representatives. Coaches and mentors direct reports to meet and/or exceed customer expectations and company goals.
We are looking for a highly motivated professional that wants to be part of a winning team. We give you the opportunity to work at a company where you can contribute, grow, and make your own path to success. The rest is up to you.
Summary of Primary Responsibilities
Change is part of our daily routine, which means you have the chance to leverage your creativity and imagination every day. You’ll be encouraged to push the envelope, to lead through action, and to innovate regardless of your role. We’re shooting for nothing short of greatness. These aren’t just words, this is how we work. Are you up for it?
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We’re determined to positively impact the future, one child at a time. If you share our passion, we need to talk.
Imagine what we could do together.
Action Oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Business Insight – Applying knowledge of business and the marketplace to advance the organization’s goals.
Collaborates – Building partnerships and working collaboratively with others to meet shared objectives.
Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
Drives Results – Consistently achieving results, even under tough circumstances.
Plans and Aligns – Planning and prioritizing work to meet commitments aligned with organizational goals.