Specialist, Minivac

Company: Hyatt Corporation ( Learn More )

General Information
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Job Description

Come join our team!

Hyatt Vacation Ownership (HVO) has been developing, marketing, and managing shared ownership resorts in diverse vacation destinations since 1994. Headquartered in St. Petersburg, Florida, HVO operates Hyatt Residence Club (HRC), a flexible points-based program with more than 30,000 members who have access to 16 HRC resorts, along with hundreds of Hyatt hotels and resorts worldwide via the popular Hyatt Gold Passport guest loyalty program. HRC members also have exchange privileges through Interval International’s network of approximately 3,000 other resorts in more than 80 countries, as well as additional benefits and services. HVO is an operating business of ILG, Inc. (Nasdaq: ILG), a leading global provider of professionally delivered vacation experiences. ILG and its subsidiaries independently own and manage the Hyatt Residence Club program and use the Hyatt Vacation Ownership name and other Hyatt marks under license from affiliates of Hyatt Hotels Corporation. www.HyattResidenceClub.com.

Job Description

The Mini-Vac Coordinator provides excellent service to Hyatt customers booked on vacation packages to Maui. The Mini-Vac Coordinator interacts with customers continuously throughout the day. Professional communication skills – both written and verbal – are essential.

What will I be doing?

Daily responsibilities include:

  • Pre-arrival calls and emails to inbound customers.
  • Ensure customers are aware of and meet terms of conditions of their package.
  • Provide in-person service to on-site package customers.
  • Assist local marketing team with lead generation efforts.
  • Assist local sales team with sales initiatives and reporting.
  • Basic Requirements:

  • High School Diploma or GED equivalent.
  • Excellent customer service and communication skills.
  • Minimum one-year customer service experience.
  • Proficient in Word and Excel.
  • Must know the island of Maui well.

  • Preferred Qualifications:

    Timeshare/Vacation Ownership experience preferred.

    Resident of Maui.

    Equal Employment Opportunity

    The Company is committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran's status, disability, sexual orientation, gender identity, or gender expression. The Company complies with the law regarding reasonable accommodation for disabled employees and applicants.

    Job Requirements