Are you passionate about building customer relationships? Do you enjoy being out in the field and challenging yourself with a variety of technical tasks? If you enjoy technical support in a face-to-face field environment, we encourage you to dive deeper into our Field Services Technician opportunity in Jamaica, NY.
Here's what a day in the life of an entry level Field Services Technician looks like... Our entry level Casino Services Technician's core responsibility is to troubleshoot and resolve semi-routine technical issues by:• Carrying out activities and services related to installation, servicing, maintenance and upgrading of gaming systems and equipment. • Development of semi-routine techniques and approaches.• Resourceful problem solver who can troubleshoot in a Casino Services market environment.• Executes assigned projects and casino services activities.• Makes pre-installation site visits to identify parts and wiring requirements at customer location.• Performs all prep tests including assurance that hardware, firmware and system interfaces are accurate and functional via:• Installation efforts: Delivers and installs product on customer's floor• Hardware and software conversions and upgrades• Performs assigned portions of planned preventative maintenance• Responds to customer issues for games and system interface• Identifies and coordinates ordering of parts when needed• Supports software and system integration verification tests for jackpots• Performs accurate and timely tracking and reporting on activities utilizing SAP and other software tools• Tracks labor and tracks and reports issues through AR and Quality Control• Inputs SAP transactions and logistics
• Ability to carry out activities and services related to installation, servicing, maintenance and upgrading of gaming systems and equipment. • Has created a developed semi-routine of techniques and approaches.• Performs all prep tests including assurance that hardware, firmware and system interfaces are accurate and functional.
• High school diploma or equivalent required• Clean Driving required• Able to pass a thorough background check for Casino gaming Licenses• Strong organizational skills• Self motivator• AC DC fundamentals • Reading and translating wiring diagrams • Maintaining, repairing and troubleshooting to component/circuit level • Testing programs with verification devices such as Kobetron and Chip Comparator • Troubleshooting with input and output tests
• 1 - 3 years of experience installing, maintaining, troubleshooting and repairing electronics, electro-mechanical, telecom or computer equipment required preferable with IGT equipment and gaming system products. • Experience in setting up computer networks and A plus Certification, N plus Certification or similar is preferred.