Manager, Project Services - (1720878)
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4 Year Degree
5 to 7 years
Launched in 2015, Q2 Solutions is a leading global clinical trials laboratory services organization. We help biopharmaceutical, medical device and diagnostics customers improve human health through innovation that transforms science and data into actionable medical insights. Q2 Solutions is a quality driven, responsive partner with strong global experience and deep scientific and medical expertise. The Q2 Solutions joint venture was formed by Quintiles and Quest Diagnostics, combining the best of each parent organizations clinical trials laboratory services capabilities.
Provide day-to-day direction of staff and manage the Client Delivery Team to achieve client and company goals and/or initiatives; Support direct reportees and drive continuous improvement in processes and procedures used by the project team; Perform duties and responsibilities of Project Manager when needed, for short-term or long-term assignments.
This position involves extensive mentoring and professional development of direct staff within the Customer Delivery Teams
Manage assigned staff and day-to-day activities in accordance with organizational policies and applicable regulations
Responsibilities include planning, assigning, and directing work; mentoring and training staff; performance management, including appraising performance and guiding professional development, rewarding and disciplining employees as applicable.
Continuous assessment of talent within project management and drive consistent, high-quality project management services.
Develop and encourage a culture of delivering 'best-in-industry' customer service by ensuring rapid identification of issues and problems and ensuring timely communication of resolution outcomes to both internal and external customers.
Ensure that studies are planned and executed in accordance with FDA, ICH, and/or EMEA guidelines and that Good Clinical Practices are followed at all times.
Report metrics to line management related to productivity and quality.
Act as a champion or business process owner as appropriate to ensure that Six Sigma or other projects are completed as described in the project charter and within the timelines agreed by company management.
Participate in initiatives to improve employee engagement to positively impact operational results, customer satisfaction and employee retention.
Serve as liaison between Project Services, internal departments, external vendors and the sponsor during the life cycle of the project(s).
Foster a unified culture and facilitate collaboration, co-operation, sharing of information and teamwork.
Build and own client relationship for assigned study and serve as a liaison between Sponsor and project teams.
Lead communications and activities that further enhance the Client Delivery Team results and further strengthen the Client Governance structure.
Initiate and manage appropriate customer healthcheck calls for staff as applicable.
Represent the company at Investigator/ Monitor meetings, internal and external authorities of regulatory bodies, and other Face to face meetings.
Participate in external and internal audits/inspections, as required.
As needed, administer study training to sites, CRA and sponsors and establish regular lines of communication with sites to manage on-going project expectations and issues.
Report on team performance against contract, client expectations, and project baselines to management.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Strong people management skills with the ability to develop and lead cross-functional teams.
Excellent interpersonal, organizational and client management skills.
Direct line management experience preferred.
Strong knowledge of Project Management processes, the company laboratory processes, and/or equivalent working knowledge of central laboratory operations preferred.
Demonstrated computer proficiency with Microsoft Office and the company systems, or equivalent experience with similar Centralized Laboratory systems preferred.
Experience in successfully leading large, global and complex Phase I-IV clinical trials preferred.
Demonstrated ability to work in a fast-paced while possessing strong organizational skills and an ability to meet deadlines.
Strong written/verbal communication skills including good command of the English language.
Ability to establish and maintain effective working relationships with coworkers, managers and clients.
MINIMUM REQUIRED EDUCATION AND EXPERIENCE
Bachelor's degree in Life Sciences and/or related field preferred.
5-7 years of experience in clinical trials/ hospital-funded research, project management or laboratory environment preferred.
Extensive use of keyboard requiring repetitive motion of fingers.
Extensive use of telephone and face-to-face communication requiring accurate perception of speech.
Regular sitting for extended periods of time.
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