HR Manager

Company: Gate Gourmet ( Learn More )

General Information
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Job Description

HR Manager

Discover the Difference You Can Make at Gate Gourmet!

Gate Gourmet, a gategroup company, is the world’s largest independent provider of catering and provisioning services for the airline industry.  For the past 70 years, we have served over 250 carriers in more than 30 countries. Gate Gourmet combines culinary expertise with the highest standards of food safety and production to deliver delicious, healthy, and affordable meals to over 270 million travelers around the globe.

We are currently looking for a HR manager to join our Human Resource team based in Reston, VA. Reporting to the Senior Manager, HR Regional, the HR Manager will be responsible for providing day-to-day HR service and support to the North American regional office by providing a consultancy service to line managers and employees in the areas of talent management and development, performance management, employee relations, compensation and benefits, and training.

Main Duties and Responsibilities:

  • Provides HR Generalist support to regional client groups and their staff by providing and managing all baseline HR programs (this mirrors support provided by Field Senior HR Managers; footprint is the same nationwide)
  • Acts as a HR business partner to client group by developing and implementing HR strategy for client group; Assists with re-organizations and restructuring strategy for client group
  • Provides full-cycle talent management support; Provides performance planning, performance management support including PIPs
  • Educates managers on HR policy and compliance requirements
  • Manages employee relations for client group; Manages retention strategy and termination process for client group including exit interviews
  • Handles all EEO compliance and litigation issues with client group, interface with legal
  • Responsible for implementing training initiatives for client group (e.g. competency training, setting goals and objectives)
  • Conducts new hire orientation and provides on-boarding support for client group
  • Assists managers with drafting position approval requests, salary adjustment requests and supporting documents for approval
  • Prepares and manages consulting agreements in coordination with and support for the Compliance and Legal departments.
  • FMLA administrator for all regional employees
  • Ensures all HR best practices, procedures are followed
  • Qualifications


  • Bachelor degree from a four year college or university required, or equivalent experience.
  • Work Experience:

  • At least five years’ experience in progressively responsible human resource generalist roles  
  • Experience working in transportation, hospitality, manufacturing or food service environment highly desirable
  • Technical Skills: (Certification, Licenses and Registration)

  • Must also have proficiency in all areas of EEO/Title VII compliance including expertise in investigating and formally responding to Title VII charges 
  • Must have strong computer and database application skills (Excel, PowerPoint, etc.)
  • Must be knowledgeable in both Federal and State employment law 
  • Experience handling immigration and work authorization matters in a business environment highly desirable 
  • Position requires experience and demonstrated competency in:
  • Business acumen
  • Employee relations
  • Influencing
  • Effective relationship building
  • Business partnering
  • Cross-functional collaboration
  • Talent acquisition
  • Project management
  • Negotiation
  • Establishing metrics for human resources performance
  • Analysis
  • Time management
  • Prioritizing multiple projects/tasks 
  • Candidate must be action oriented, highly organized problem solver who enjoys challenges and working collaboratively 
  • PHR preferred
  • Language / Communication Skills:

  •  Excellent oral and written communication skills; must also be good listener
  • Job Dimensions

    Geographic Responsibility:  USA

    Type of Employment: Full time

    Travel %: 10%

    Exemption Classification: Exempt

    Internal Relationships:  HR managers, generalist and recruiters, all functional departments

    External Relationships: na

    Work Environment / Requirements of the Job:  Regular office environment

    Budget / Revenue Responsibility: (Local Currency)

    Organization Structure

    Direct Line Manager (Title): Sr Mgr, HR, Regional Office

    Dotted Line Manager (Title, if applicable):  N/A

    Number of Direct Reports: 0

    Number of Dotted Line Reports: 0

    Estimated Total Size of Team: 1

    gategroup Competencies Required to be Successful in the Job:

  • Thinking – Information Search and analysis & problem resolution skills
  • Engaging – Understanding others, Team Leadership and Developing People
  • Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively
  • Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus
  • Demonstrated Values to be Successful in the Position

    Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone:

  • We treat each other with respect and we act with integrity
  • We communicate and keep each other informed
  • We put our heads together to problem solve and deliver excellence as a team
  • We have passion for our work and we pay attention to the little details
  • We foster an environment of accountability, take responsibility for our actions and learn from our mistakes
  • We do what we say we will do, when we say we are going to do it
  • We care about our coworkers, always taking an opportunity to make someone’s day better
  • The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and skills required.  Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.  In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

    Candidates will be required to go through Pre-employment drug screen, criminal background check, and/or airport fingerprinting.

    Gategroup is an equal opportunity employer committed to workforce diversity.  All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.

    For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser:


    Job Requirements